Credit Card Operations Supervisor jobs in Portland, OR

Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Credit Card Operations Supervisor jobs

O
Credit Card Member Specialist
  • OnPoint Community Credit Union
  • Portland, OR FULL_TIME
  • Overview
    The Credit Card Member Specialist is responsible for providing support to internal and external members on all credit card maintenance, and an expert level consultation on all aspects including payments, reversals, applied interest across protected balances, building consumer and consumer profiles, and card conversions. This position includes a strong focus on servicing members for fraud and merchant disputes; creating new credit card disputes and maintenance on existing disputes.

    This position has responsibility for additional credit card problem-solving, providing solutions and education for staff and members, processing credit card maintenance requests, and have a firm understanding of credit card systems, including vendor platforms are critical.

    The Credit Card Services Member Specialist will have a comprehensive understanding of Credit Union policies and procedures, and all credit card services provided by the Card Services department in order to assist members and staff with their inquiries and responsibilities.

    Responsibilities
    • Oversees and works appropriate and timely handling of all credit card disputes and research, and ensures chargebacks are filed according to regulations.
    • Processing and performing required work activities based on Lost/Stolen card identification and reissuance, credit card balance refunds, credit card write-offs, and other control reports.
    • Evaluate credit card parameters, including research for declines and member desire for increased limit, discussing criteria required to increase limits and process to achieve same with the member.
    • Expected to represent the Card Services department as a credit card systems expert, including subject matter expertise and feedback on credit card vendor services and systems.
    • Serves as a primary point of contact for all credit card escalations by our members and internal partners.
    • Confident as a subject matter expert for all aspects of credit card functions, including development of credit card maintenance, servicing, and dispute procedures.
    Additional Responsibilities
    • Contribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions on credit card topics.
    • Provide professional, high-quality service to our members and all fellow employees.
    • Provide ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks.
    • Effective time management and prioritization of tasks and assignments.
    Knowledge, Skills and Abilities
    • Strong verbal and written communication skills, ability to clearly document changes in procedures
    • Solid understanding of financial institution operations policies, procedures and applicable regulation
    • Ability to make decisions in circumstances that may not be well defined; being adaptive when necessary
    • Collaborative team-mentality combined with critical thinking; empowered to provide input
    • Strong desire and willingness to learn and then develop compliance-based procedures and practices for a credit card dispute team
    • Strong understanding in the practical application of member-related credit card functions and the inter-related systems that affect member’s credit card experience
    Qualifications
    • 4-6 years successful experience working in a financial institutions
    • 4-6 years of direct customer facing role
    • 4-6 years of demonstrated success in a member servicing role
    • 4-6 years experience with credit card systems and functions
    • Preferred 4-6 years understanding of RegZ dispute cycles
    • High school diploma or equivalent required.
    OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
  • Just Posted
Apply this Job
F
Card Services Associate
  • First Technology Federal Credit Union
  • Hillsboro, OR FULL_TIME
  • The Associate, Card Services – Operations handles internal member-facing Associate inquiries regarding member credit and debit card issues and system exception reporting. Job Duties: Process, review, ...
  • 1 Month Ago
Apply this Job
R
Floating Operations Specialist
  • RIVERMARK COMMUNITY CREDIT UNION
  • Beaverton, OR OTHER
  • Job Details Job Location: Gemini Annex - Beaverton, OR Salary Range: $22.56 - $31.02 Hourly DescriptionThis job positing will close to applicants on 4/2/2024 Rivermark offers a $1.00 per hour differen...
  • 26 Days Ago
Apply this Job
U
Deposit Operations Representative
  • Unitus Community Credit Union
  • Portland, OR FULL_TIME
  • At Unitus, each employee has an opportunity to make a difference for our members. The Deposit Operations Representative’s primary responsibilities are the accurate and timely processing of all member ...
  • 1 Month Ago
Apply this Job
F
Core Operations Analyst
  • First Technology Federal Credit Union
  • Hillsboro, OR FULL_TIME
  • The Core Operations Analyst is responsible for identifying and solving issues relating to the overall performance of the operation team. The Operations Analyst will lead in the reporting of production...
  • 9 Days Ago
Apply this Job
W
Operations Supervisor
  • Waste Connections
  • Hood River, OR FULL_TIME
  • Who Are We?WASTE CONNECTIONS, Inc. (NYSE: WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice hear...
  • 3 Days Ago
Apply this Job
View All Credit Card Operations Supervisor Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Credit Card Operations Supervisor jobs found in Portland, OR area

N
Transportation Operations Coordinator
  • Nuna
  • Vancouver, WA
  • As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Mark...
  • 4/26/2024 12:00:00 AM
Apply this job
C
Shift Supervisor Trainee
  • CVS Pharmacy, Inc.
  • Portland, OR
  • The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level...
  • 4/26/2024 12:00:00 AM
Apply this job
N
Transportation Operations Coordinator
  • Nuna
  • Vancouver, WA
  • As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Mark...
  • 4/25/2024 12:00:00 AM
Apply this job
W
Retail Warehouse Operations Supervisor
  • Wilco
  • Cornelius, OR
  • Retail Warehouse Operations Supervisor JOB PURPOSE:To deliver onthe missionof Wilco by profitably providing superior cus...
  • 4/25/2024 12:00:00 AM
Apply this job
V
Mail Supervisor
  • VanderHouwen
  • Beaverton, OR
  • Job ID: 65165 Print and Mail Operations Supervisor Our client is seeking a Print and Mail Operations Supervisor to assis...
  • 4/25/2024 12:00:00 AM
Apply this job
R
Fleet Maintenance Operations Supervisor - Fleet Services
  • Ryder System
  • Portland, OR
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 4/24/2024 12:00:00 AM
Apply this job
R
Operations Supervisor
  • Rain For Rent
  • Portland, OR
  • What we do:Rain for Rent moves water every day. We are the leading provider of temporary liquid handling solutions and a...
  • 4/22/2024 12:00:00 AM
Apply this job
A
Operations Supervisor
  • Akkodis
  • Beaverton, OR
  • Akkodis is seeking a Print Supervisor for a contract position in Beaverton, OR (onsite) Work Schedule: 4:30 PM - 1:00 AM...
  • 4/22/2024 12:00:00 AM
Apply this job
View All Credit Card Operations Supervisor Jobs

About Portland, Oregon

Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$52,184 to $71,050
Portland, Oregon area prices
were up 3.9% from a year ago
View detail

What does a Credit Card Operations Supervisor do?

Credit Card Operations Supervisor in Rapid City, SD
From a humble beginning at Baxter Healthcare, to one of the nation�s Top 100 credit unions, BCU continues to grow.
December 16, 2019
Credit Card Operations Supervisor in Springfield, IL
A supervisor’s first responsibility is to provide leadership to a team of clerks, accountants, and other workers.
December 08, 2019
Credit Card Operations Supervisor in Albany, GA
You ensure client delivery, processing, and especially credit and operational functions, since you specialize in credit.
December 03, 2019