Credit Card Operations Supervisor jobs in Rochester, NY

Job Summary

The Credit Balance Coordinator is responsible for assessing credit balances on patient at accounts and handles credit balance functions in addition to other duties.

Essential Duties and Responsibilities

• Evaluating credit balances on patient accounts and ensuring that refunds are issued to the appropriate payer/patient in a timely and accurate manner.
• Must maintain a percentage of credit balances for each client under 3% by the end of each month.
• Handle credit balance functions including analyzing the patient accounts for posting errors along with searching for other open balance accounts before considering refunding the payer/patient.
• Ensure the account has been identified and noted accurately, clearly and concise.
• Responsible for monitoring and tracking of the blank checks for the respective clients along with the weekly processing of the refunds.
• Responsible to maintain all check registers and voided check logs for finance to review on a weekly basis.
• Ability to process high volume of transactions on a daily basis while corresponding with Customer Service and prioritizing patient requests.
• Other duties as assigned.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Ability to accurately & efficiently work in a fast paced environment with a high volume of charges.
• Strong attention to detail, excellent organizational skills, and the ability to multi-task.
• Analytical & problem solving skills.
• Type & 10-key.
• Excellent written and verbal communication skills with the ability to verbally communicate thoughts clearly, to read, to write and file accurately.
• Must be able to maintain professional judgment.
• Dependable and energetic.

• Proficient computer skills in Microsoft Outlook, Word and Excel.

• A high school diploma (some college preferred), and the ability to work with individuals at every level in the organization.
• Excellent interpersonal communication skills.
• Experience working in a professional and confidential environment.
• Ability to excel with change and respond appropriately even in challenging situations.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co- workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws.

We offercareer advancement opportunities & benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, inter-company transfer opportunities, hands-on training, and a host of other perks! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Pay Range: $18.00 - $20.00 / hr

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