Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
What You’ll Be Doing
Assists the department manager in administering the overall operation of the department in order to ensure that Members receive prompt, accurate, efficient and high quality service over the multiple contact channels offered to the Membership.
This position will also resolve Member issues and escalated concerns on Member accounts / products over the multiple contact channels offered.
as well as identifying initiatives for enhancements in productivity.
Additional Job Functions
Failure to do so may result in disciplinary and other employment related actions
People Management
Supervisory
Qualifications
Last updated : 2024-04-24
Clear All
0 Credit Card Operations Supervisor jobs found in Santa Ana, CA area