Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Hey you, with the two years of financial institution supervisory experience and a great attitude, we're talking to you! We think you're awesome, so why not apply already to join our team at America's Credit Union?!?!
As a Branch Operations Supervisor, you'll coach staff, prepare branch incentive programs, assist in achieving annual branch goals, and support the introduction of new products and services. You'll also be responsible for providing assistance in resolving member issues, providing performance feedback for training development, and accounting for inventories of money orders, bank checks, and more.
In addition, you'll act as a Loan Officer, recommend process improvements to streamline operations, provide counseling for members on financial matters, and assist with fraudulent or forgery claims. You'll ensure that our members are provided with prompt and courteous service and cross-sell all credit union services. You'll also assist in the selection and hiring of branch staff members.
Branch Hours
Monday - Friday: 9:00am - 5:30pm
Saturday 10:00am - 2:00pm
We're committed to providing an enjoyable work environment and outstanding job opportunities while offering excellent benefit options to meet our employees' short and long-term goals. We provide a generous PTO package, paid holidays, training and advancement opportunities, 401k with match up to 6%, full medical, dental, and vision coverage, and much more.
Don't hesitate to apply and join our team today!
QUALIFICATIONS
Education:
Associates or Bachelor’s Degree and two years of experience in a financial institution or related field. Related work experience may be substituted, year for year, for educational requirements
Experience:
One to two years of previous supervisory experience and/or demonstrated leadership skills
One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry
Successful competition of the in-house BAI Courses including Supervisory Training, Negotiable Instruments, Check 21 and position related courses
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.
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