Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB SUMMARY:
The NOC Technician is part of the Service Desk team. This person is a key part of the team responsible for the ongoing Technical Service Delivery to PFFCU’s Associate’s and our preferred Vendors. This role will be the point of escalation for the PFFCU end users via the service desk portal and NOC phone queue. This position will also assist with documenting NOC team processes, overseeing NOC projects and assisting with monthly reporting for the department.
RESPONSIBILITIES/TASKS:
REQUIRED QUALIFICATIONS:
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
o Core hours are Monday-Friday 12:00PM – 8:00PM
o Job will require being able to accommodate occasional coverage of NOC rotating shifts. (7AM-3PM, 8AM-4PM, 12PM-8PM)
PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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