Credit Card Operations Supervisor jobs in Utica, NY

Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Credit Card Operations Supervisor jobs

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Supervisor, Card Disputes & Risk
  • AmeriCU Credit Union
  • Rome, NY FULL_TIME
  • Supervisor, Card Disputes & Risk
    Location: 231 Hill Road, Rome, NY 13441
    $27.11/hr to $33.88/hr , actual rates will depend on experience.
    Who Are We?
    AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 70 years we have been committed to our members, our employees, and our communities. In 2023 we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union’s in America by Forbes. This year, only 3.4% of all credit unions earned the recognition of being a best-in-state credit union. In New York, 4 credit unions qualified for the honor - AmeriCU #2 in NYS.
    The Position:
    AmeriCU Credit Union is in search of a Supervisor, Card Disputes & Risk who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Supervisor, Card Disputes & Risk you will:
    • Responsible for maintaining an efficient Card disputes/fraud/risk program with a process that includes maintaining an efficient tracking method as required by Reg Z/E mandated timelines.
    • This also includes being responsible for managing the workflow and supervision of the Disputes/fraud employees and will include developing staff while also identifying ways to strengthen processes to prevent and/or mitigate fraud for the Credit Union.
    What You’ll Do:
    As a Supervisor, Card Disputes & Risk your primary responsibilities will include:
    • Supervise staff responsible for disputes, fraud detection/prevention/recovery, tracking and monitoring.
    • Provides guidance and is a resource on card disputes (including fraud) and proactive strategies for help mitigate fraud loss and support Card disputes (including fraud/risk) program to ensure processes/procedures are up to date and clear, Reg compliance, and timely submissions as per regulatory timelines.
    • Strong sense of ownership/accountability, who can assist/identify potential fraud and work with vendors/partners to align and install proper strategies to help minimize any fraud losses.
    • Works with third-party processors and law enforcement on cases that need further investigation or when a known suspect has been identified. Oversees coordinating with third parties.
    • Manages and provides guidance on the investigation and filing processes for all fraud types and determines if there is a valid dispute or fraud claim. Interacts with members and processors in communicating and processing claims as well as providing provisional credit as necessary.
    • Manages the prevention, detection, investigation, and recovery of losses due to fraudulent or suspected fraudulent activities across all products as well as development, implementation and review of fraud prevention, detection, and deterrence programs.
    • Manages procedures and processes for activities related to compromised debit and credit card events.
    • Monitor/track staff for assigned tasks and timelines for reporting employees and hold accountable for making sure tasks are completed timely.
    • Serves as an escalation point for more complex customer issues including the de-escalation of irate callers as necessary.
    Come grow with us!
    Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
    Competitive rates on our Medical, Dental and Vision plans
    Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
    Paid Holidays
    Paid Time off – Vacation, Personal or Sick and Birthday
    Employee Appreciation Events
    401(k) Matching after 1 year of employment
    Employee Assistance Program
    Tuition Reimbursement for Full-time employees after 1 year of employment
    Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
    Enhanced Short Term Disability – at no cost to you!
    Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!
    https://www.americu.org/in-our-community/
    https://www.americu.org/why-americu/
  • 8 Days Ago
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Card Resolution Specialist
  • AmeriCU Credit Union
  • Rome, NY FULL_TIME
  • Card Resolution Specialist Location: 231 Hill Road, Rome, NY 13441 Starting Rate - $20.91/hour to $26.14/hour, actual rate will depend on experience. Position is overtime eligible Who Are We? AmeriCU ...
  • 15 Days Ago
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Operations Analyst
  • AmeriCU Credit Union
  • Rome, NY FULL_TIME
  • Operations Analyst Location: 231 Hill Road, Rome, NY 13441 $52,855.99 to $66,069.99/year actual rate will depend on experience Position Type: Full Time, Exempt Who Are We? AmeriCU is a not-for-profit ...
  • 24 Days Ago
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Branch Operations Supervisor
  • Adirondack Bank
  • Boonville, NY FULL_TIME
  • Department: Branch Administration / Reports To: Branch Manager Boonville, NY Summary Supervise the daily functions and activities of the teller line Processing of teller transactions to assist with cu...
  • 20 Days Ago
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Operations Supervisor- Rolled Products
  • Revere Copper Products, Inc
  • Rome, NY FULL_TIME
  • DescriptionSummary:Build relationships with employee direct reports. Remove barriers so employees can succeed. Coach employees to put forth their best efforts towards the goals of the company. Create ...
  • Just Posted
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Production Supervisor - Operations Trainee
  • Worthington Steel
  • Rome, NY FULL_TIME
  • Worthington Steel is a global metals manufacturer serving growing end markets including automotive, construction, energy, agriculture, and many other markets. Here in Rome, we make tight tolerance ste...
  • 25 Days Ago
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0 Credit Card Operations Supervisor jobs found in Utica, NY area

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Chief Financial Officer
  • Express Employment Professionals Utica/Rome
  • Utica, NY
  • Premier company is seeking a Chief Financial Officer who will be responsible for financial strategy, financial planning ...
  • 4/22/2024 12:00:00 AM
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Program Manager - Day Habilitation
  • Upstate Cerebral Palsy
  • Utica, NY
  • The Program Manager-Day Habilitation is responsible to oversee daily operations of the Day Habilitation Program Site. Th...
  • 4/21/2024 12:00:00 AM
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Operations Manager
  • Byrne Dairy & Deli
  • Utica, NY
  • Byrne Dairy & Deli - Operations Managers - Full Time Benefits Including Paid Vacation ?Scoop Up Success with Byrne Dairy...
  • 4/21/2024 12:00:00 AM
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Operations Manager
  • Byrne Dairy & Deli
  • Rome, NY
  • Byrne Dairy & Deli - Operations Managers - Full Time Benefits Including Paid Vacation ?Scoop Up Success with Byrne Dairy...
  • 4/21/2024 12:00:00 AM
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Spa & Wellness Manager
  • Otesaga Hotel
  • Cooperstown, NY
  • Job Description Job Description Position: Spa and Wellness Manager Job Summary This is a full-time, year-round position ...
  • 4/20/2024 12:00:00 AM
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SNAP-Ed Nutritionist - Oriskany, NY
  • Cornell Cooperative Extension
  • Oriskany, NY
  • This position will serve as the Supplemental Nutrition Assistance Program Education (SNAP-Ed) Nutritionist for Cornell C...
  • 4/20/2024 12:00:00 AM
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BCBA/LBA Supervisor
  • ADHD & Autism Psychological Services and Advocacy
  • Utica, NY
  • BCBA/LBA Supervisor Utica, NY (http://maps.google.com/maps?q=122+Business+Park+Drive+Utica+NY+13502) Apply Description F...
  • 4/20/2024 12:00:00 AM
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Store Manager>
  • Kwik Fill
  • Oneida, NY
  • Kwik Fill - 129 N. Main St. [Store Supervisor] As a Manager at Kwik Fill, you'll: Set an example for all store personnel...
  • 4/20/2024 12:00:00 AM
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About Utica, New York

Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties. Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$49,179 to $66,958
Utica, New York area prices
were up 1.5% from a year ago
View detail

What does a Credit Card Operations Supervisor do?

Credit Card Operations Supervisor in Rapid City, SD
From a humble beginning at Baxter Healthcare, to one of the nation�s Top 100 credit unions, BCU continues to grow.
December 16, 2019
Credit Card Operations Supervisor in Springfield, IL
A supervisor’s first responsibility is to provide leadership to a team of clerks, accountants, and other workers.
December 08, 2019
Credit Card Operations Supervisor in Albany, GA
You ensure client delivery, processing, and especially credit and operational functions, since you specialize in credit.
December 03, 2019