Credit Card Operations Supervisor jobs in Ventura, CA

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!

About the Role

The Branch Supervisor works under the leadership of the Branch Manager and Assistant Branch Manager to deliver exemplary service to our membership and internal staff. They are responsible for mentoring Tellers and Member Service Reps to practice and uphold VCCU’s Shared Values and Mission working in the best benefit of our membership and community partners.

This position is based at our Port Hueneme Branch.

Shifts may include: 8AM – 5:30PM (M-W), 8AM – 6PM (Th-F), 8:30AM – 2:30PM (Sat)

What You’ll Do

• Support in the training and coaching of Tellers and Member Service Reps while maintaining operational integrity and minimizing potential losses to the membership and credit union.
• Assist with performance management, including monitoring cash drawers and limits, developing sales and referral goals, overseeing meal/rest breaks and creating schedules.  

• Engage in decision-making by providing overrides, check approvals, and handling members’ concerns/complaints with minimal assistance.
• Perform teller functions, as needed. Including processing deposits, withdrawals, transfers, loan payments, account closeouts, bond redemptions and file maintenances as directed; cashes checks; activates and changes PINs for ATM and debit cards; issues cashiers’ checks, credit union checks and traveler’s checks; processes mail, Night Deposit and Quick Drop deposits; generates statements; accepts stop payment requests.

• Perform new account functions, as needed. Including opening establishing new memberships, funding loans, and identifying referral and cross-sell opportunities based on account history and member needs.

What We’re Seeking

• Previous teller and/or new accounts experience, 3 years required
• Previous lead and/or supervisor experience at a financial institution preferred

What Will Make You Stand Out

• Working knowledge of the following systems – Symitar/Episys and MeridianLink
• Fluency in Spanish, specifically with finance/banking terminology
• A dedication to service, working with organizations that seek to improve the lives of people in your community.

What’s In It For You

VCCU is an Equal Pay Champion and we offer a competitive total rewards package!

• Paid Volunteer Time
• Paid Time Off, including Sick/Vacation/Holidays
• Medical/Dental/Vision/Supplemental Benefits
• 401k Employer Match & Safe Harbor Contribution
• Company Sponsored Life & LTD Insurance
• Cell Phone Reimbursement
• Education Reimbursement
• VCCU Membership and Rate Discounts

We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities.  We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.