Credit Card Product Manager jobs in Lake Havasu City, AZ

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

Outcomes and Activities:

This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.

Process Improvement:

• Drive product management practices across multiple product teams.
• Implement processes that improve product management maturity and skills as well as elevate our go-to-market planning and ensuring commercialization goals are met.
• Champion continuous improvement using innovative ideas to increase effectiveness.
• Serves as the ambassador for Product to set and communicate consistent processes and results.

Product Readiness:

• Lead commercialization stakeholder meetings, communicate status, drive accountability, and facilitate decision making.
• Manage program risk by identifying and communicating issues as well as mitigation plans to all levels including leadership and recommending solutions.

Voice of Customer:

• Creates an environment where the entire team is immersed in customer-first thinking and turns customer insights into actionable strategies and priorities across products.
• Facilitate, capture, and use team member and client feedback.
• Guides product managers with the processes and information to continually make recommendations and refinements to the product backlog based on learnings, leading to continued improvement in owned metrics/key performance indicators.
• Promote client-centric value propositions and positioning to inform commercialization strategy.
• Facilitates the gathering and monitoring of customer research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best-in-class.

Product Launch Leadership:

• Lead development, communication, and execution of comprehensive product launch strategy.
• Work with Business and Product leaders to document and communicate the Product direction.
• Ensure that boundary partners have the necessary information to effectively plan for, train, and support new products and solutions being delivered.

Define and Measure Success:

• Ensure the success of product launches can be measured and achieve business goals.
• Define and build processes to track product performance using KPIs metrics, analytics, dashboards etc.
• Assists product teams in developing action plans for risks and issues that arise.
• Ensures the team is utilizing data with the right metrics to drive customer outcomes and ensures the right analysis is being done to prioritize appropriately.
• Provides the Product Management team with the tools needed to analyze data through the lens of the customer, identify goals, metrics/key performance indicators, and analytics to determine product value.

Competencies:

The following items detail how you will be successful in this role.

• Customer-Centric: Fully understands and embraces the customer perspective (internal and external) and stays focused on desired outcomes to achieve product-market fit. Displays empathy and approaches problems from a customer's mindset before considering technical solutions. Clearly defines customer benefits to accelerate decision-making.
• Business-focused: Integrates business analytics and operational excellence in every aspect of process design and development. Analyzes data through the lens of the customer and the needs of the business and understands inputs, outputs, and root causes. Advocates for a hypothesis-based experimentation mindset, iterates, and tests hypotheses regularly, and champions high-impact outcomes.
• Transformational Leader: Communicates, partners, and influences across teams to deliver winning product experiences and outcomes. Creates deep partnerships and trust through transparency and inspires partners to collaborate and win together. Embraces change and guides others in managing the impact of change.
• Change Management: Leverage change management principles to drive change with our internal stakeholders and clients. Sees the connection point across initiatives and calculates the impact on adoption. Demonstrates flexibility and adaptability to ongoing changes.
• Communication: Synthesizes information quickly and composes concise and tailored messaging to audiences. Effectively uses persuasion and negotiation techniques with boundary partners. Builds networks of support for ideas to achieve successful delivery of initiatives.

Requirements:

• College degree or recent equivalent experience in a related field.
• Minimum 7 years of experience as a Product Manager or related position.
• Customer-first mindset, always keeping the customer's interest in mind when making decisions.
• Integration mind-set and approach to ensure product dependencies and integration points are understood and delivered across product lines.
• Inherently curious, results-driven with the ability to make difficult decisions, ask probing questions and look for root causes, opportunities, and solutions.
• Strong written and oral communications skills, especially the ability to clarify and simplify complex topics.
• Organized self-starter who develops plans and is committed to hitting project timelines; ability to perform with minimal supervision in a team environment.
• Experience working according to Agile principles, sprint-based approaches, taking a prioritized, pragmatic approach to ensure the correct product gets built and delivered on time.
• Advanced knowledge of product proposals, product roadmaps and customer journey maps.
• Quick thinker, with an ability to understand and interpret information promptly and effectively.
• Excellent leadership and persuasion skills and the ability to lead through influence without direct authority.
• Experience interacting with people at all levels of an organization, including Executive Management.
• Proficiency with standard MS productivity tools (Office, Visio, and Project), web analytics and pathing tools (e.g. Google Analytics, Adobe Suite), collaboration tools (e.g. Mural, Miro), Product management (e.g. Jira, Rally, etc.).
• Ability to travel 0-15% of the time.

Preferred Experience:

• Experience and understanding of consumer auto financing.
• Hands-on experience managing all stages of the product life cycle.
• Integration mindset and approach to ensure product dependencies and integration.
• Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features.
• Experience and understanding of product development lifecycle.

Targeted Compensation: $165,000 - $192,000 base salary an annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.