Credit and Collections Clerk jobs in Garland, TX

Silicone Specialties, Inc.

Company Mission

"To be a major factor in the construction market by meeting the needs of our customers in providing the highest quality products at competitive pricing while furnishing our employees with the resources, atmosphere and incentives to achieve excellence in their position."

Job Title: Credit Collections/ AR Clerk

General Purpose: Locate and notify customers of delinquent accounts by E-mail, Telephone or mail; respond to basic customers’ inquiries.

DUTIES AND RESPONSIBILITIES:

• Providing customer service regarding invoice issues, customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
• Enlist the efforts of senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with senior management regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with coworkers.
• Daily, weekly and monthly reporting to direct supervisor.
• Monthly delinquency reports for accounting.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Rely on instructions and pre-established guidelines to perform the functions of the job.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Bachelor’s Degree in Accounting or Finance preferred.
• Corporate Collections Experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Effective verbal and written communication skills are required; must be able to maintain positive working relationships with coworkers, outside agencies, vendors, and customers.

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Accounting
• Mathematics
• Good negotiation skills
• Good verbal and writing communication skills
• Good computer & phone
• Good phone skill
• Good customer service skills
• Good research skills

Required Abilities

• Demonstrated customer service orientation
• Ability to organize and manage multiple priorities
• Demonstrated critical thinking skills
• Concentrate on a task over a period of time without being distracted
• Works well with others
• Complete work on schedule

We have a generous benefits package that includes: Medical, Dental & 401k.

Must pass pre-employment/random drug test, a background check and sign a non-compete agreement.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Education:

• Associate (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• B2B collection: 5 years (Preferred)
• Microsoft Excel: 5 years (Required)

Work Location: In person