Credit and Collections Clerk jobs in San Antonio, TX

Job Description:

We are looking for a reliable collections clerk to contact customers and claim outstanding debts. You will be responsible for recovering the money owed in as little time as possible.

A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

• Works with coworkers to set debt collection strategies.
• Leads the debt collection process for assigned customers.
• Contacts customers by phone, email, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Answers questions customers have about billing statements.
• Negotiates partial repayments and payment plans when possible.
• Keeps track of payment due dates and sends reminders.
• Updates the account status when the debt has been paid.
• Investigates billing errors and disputes and follows up with customers.
• Sends necessary paperwork to customers and credit bureaus promptly.
• Maintains confidentiality and the utmost discretion.
• Collaborates with lawyers if legal action is required.
• Uses debt collection software, skip tracing software, and public records databases.
• Complies with all federal, state, and local laws and regulations as well as company policies.

Location : San Antonio