Credit and Collections Director jobs in Austin, TX

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

You will be an integral piece of the sales process, proactively reconciling open receivables and expediting the resolution of any financial matters related to the assigned portfolio. You are proficient in problem solving and prioritizing activities that have the greatest impact in a fast paced, ever-changing environment. You are committed to following departmental policy while still providing a world class customer experience.

Position Type (See Workplace Approach Below): Hybrid

Responsibilities:

• Provide world class customer service to both internal and external customers
• Protect YETI Assets (Accounts Receivable)
• Focus on reconciliation, problem solving, and expediting process
• Maintain the steady flow of sales orders to key customers by keeping accounts in good standing
• Continually strive to improve and streamline internal processes
• Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items:
  • Reconcile and resolve billing gaps discovered in audit process
  • Ensure that accounts in assigned portfolio pay within assigned payment terms
  • Make outbound collections calls (or emails) for customers with past due balances
• Work with AR Specialist to ensure that payments are applied correctly and in timely manner:
  • Reconcile any discounts, credits, rebates, allowances, and resolve any disputes
  • Monitor A/R Collection Hold Dashboard for assigned portfolio

Qualifications and Attributes:

• Bachelor's degree required
• At least 2 years of experience in B2B collections, customer service, dispute resolution or account management experience
• Strong Excel skills and experience in Microsoft Office
• SAP experience preferred
• Analytical mindset, ability to research and identify, design, and implement process improvements
• Strong attention to detail, organization, and prioritization
• Able to handle changing priorities and use good judgement in stressful situations
• Comfortable communicating to accounts as often as needed to achieve goals
• Self-starter, ability to stay positive under pressure
• Able to work in an ambiguous, fast-paced environment

US Workplace Approach:

• Onsite: Role requires you to be onsite full-time.
• Hybrid: Role requires you to be located in Austin, Texas and is a mixture of onsite and remote.
• Remote: Role is full-time remote.

Approach may vary based on role.

YETI is proud to be an Equal Opportunity Employer.

#LI-AR2 #LI-Hybrid