Credit and Collections Director jobs in Charlotte, NC

We are currently seeking a Credit and Collections Specialist to join our Finance team. This position will report directly to the Credit Manager. The primary responsibilities for this position include the following:

Job Duties:

• Manage accounts receivable for our broadline distributor customers including collection of past due invoices and deduction management.
• Interact with customers through direct collection call contact and emails for resolution of past due A/R.
• Resolve invoicing issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from third party billing portal.
• Work with Sales and Sales Management on collection and deduction issues.
• Work closely with AR specialists to provide support for proper application of payments.
• Resolve disputed balances or other issues that prevent timely payment, to include account reconciliation.
• Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary.
• Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
• Review orders on credit hold and release orders within the parameters of the Credit Policies and Procedures.
• Work closely with the Credit Manager as needed with daily tasks and responsibilities.
• Perform other duties as assigned.