Credit and Collections Director leads the overall credit function. Designs and implements processes to improve cash flow and reduce receivables. Being a Credit and Collections Director develops policies regarding the investigation of customers, extension of credit lines, and collections. Consults with current and future clients regarding their level of credit. Additionally, Credit and Collections Director oversees the negotiation and course of action taken for overdue accounts. Typically requires a bachelor's degree. Typically reports to top management. The Credit and Collections Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Credit and Collections Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
The Collection Specialist
Summary - This is a multi-faceted position with primary responsibilities in the Collections area. A collection specialist is responsible for collecting negative shares, credit cards, and delinquent loans. The collection specialist will assist members by offering solutions on how to preserve the loan and assist members in developing plans to bring accounts to current status .
The individual utilizes various collection tools to minimize delinquency and obtain payment commitment by enlisting the cooperation of the member. They will also make outbound collection calls on past due accounts. The collection specialist must maintain a detailed written record of all communications made regarding the delinquency.
They will perform skiptracing on delinquent accounts in a timely manner and in accordance to department procedures. Make determinations on when loan collateral should be repossessed or foreclosed, and serve as a liaison with attorneys, real estate agents and agencies in handling the repossession of collateral.
The collection specialist will file claims with insurance companies and/or collateral protection companies as is warranted by damage to repossessed collateral. They will assist in the sales of repossessed/foreclosed collateral as needed as well as research and recommend charge off’s to supervisor.
Education and experience required:
High school diploma or equivalent required.
Minimum 1-3 years of bank or credit union experience, experience performing collection duties, specifically in the area of indirect loan collections, repossessions and foreclosures.
In depth knowledge of federal bankruptcy and Iowa collection laws is required.
Strong analytical and communication (verbal and written) skills are required as well as proven negotiation skills.
Experience with Microsoft Office (Word, Excel) is preferred
Patience, tact and a strong service orientation are essential.
Bilingual/Spanish a plus.
Pre-employment credit/background screenings are required
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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