Credit and Collections Manager jobs in Boston, MA

The Credit & Collections intern will be reporting to the Director of Credit & Collections and will be responsible for daily portfolio management of the customer base in a positive manner and will help the department reach its cash collection and DSO goals and support overall Finance function.

This position will be one of the primary customer contacts and provide sound decision making and detailed analysis of the customer's account with clear communication both internal and externally.

• Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.
• Provide analysis and feedback to manager explaining variances in customer cash trends.
• Make collection calls/emails and follow up to customers within a "customer focused" framework, leading to the resolution of payment issues, by proactive Identification and resolution methods.
• Analyze customer invoices to ensure contract terms and conditions are being followed.
• Ability to utilize CRM (Customer Relationship Management) tool to help solve issues.
• Gather credit and/or collections reference information, as required when needed.
• Perform Credit analysis for new and existing accounts.
• Complete ad hoc projects and related deliverables, as assigned.
• Proven ability to manage competing priorities under tight deadlines.

• Should have a basic understanding of financial, legal documents and accounting concepts.
• Proactive, organized, and demonstrate a high level of self-motivation.
• Must have strong general knowledge of the billing and collections process cycles.
• Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.
• Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.
• Ability to work effectively in a matrix organization using interdepartmental communication.
• Strong negotiation skills and use solid judgment in changing a customer's objections into a commitment to pay.
• Enjoy working in a fast-paced environment and are comfortable working on a variety of different tasks.
• Works closely with the manager to maintain high quality standards.

Education:

• Experience in and using multi-company accounting software package - Netcracker and SalesForce Preferred.
• Requires enrollment in a 4 year college degree, preferably in Accounting or, Business.
• Complete knowledge and functionality of the Microsoft 2010 Office product suite.