Credit and Collections Manager jobs in Chicago, IL

POSITION SUMMARY:

Responsible for assessing the creditworthiness of customers; applying payments in a timely and accurate manner; and quickly resolving past due payments while exhibiting professional and effective communication skills to ensure an optimal outcome.

PRIMARY RESPONSIBILITIES:

· Provide excellent customer service while handling sensitive financial matters.

· Prepare and send out claims and statements, as needed, to customers.

· Monitor customer accounts for overdue payments and follow up as necessary.

· Maintain accurate records of customer interactions and transactions.

· Process and post customer payments to appropriate accounts.

· Assist with month-end closing activities, including spreadsheets and account reconciliations.

· Collaborate with other departments to resolve billing discrepancies and address customer inquiries.

· Work with different software systems to process claims, credits, and collections.

· Calculate month-end allowance for bad debt/ doubtful accounts.

· Manage A/R from our customers including collection of past due invoices and deduction management.

· Interact with customers through direct collection call contact and emails for resolution of past due A/R.

· Resolve invoicing issues that arise including pricing discrepancies, carrier claims, rebates, etc.

· Resolve disputed balances or other issues that prevent timely payment.

· Respond to customer inquiries regarding past due accounts; research and provide account information.

· Implement process improvements to eliminate ongoing customer or internal issues that interfere with prompt payment by customers.

· Place orders or credit hold when warranted.

· Review orders on credit hold and release orders when appropriate.

· Assess creditworthiness of new customers; provide recommendation of payment terms, including credit limit.

· Assess creditworthiness of existing customers on a regular basis, providing recommendations of changes when appropriate.

· Perform other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE

· High School Diploma or G.E.D. equivalent

· Experience in Accounts Receivable

• Excellent computer skills including ability to learn computer software & systems
• Detail-oriented with strong analytical and mathematic skills
• Ability to problem solve and troubleshoot through customer issues
• Proficient in Microsoft Office (Word, Excel, Outlook & OneDrive)
• Ability to make decisions, set priorities and drive goals
• Proficient in English speaking and writing; bi-lingual in Spanish is a plus
• Strong organizational and communication skills
• Work well with others as teamwork is essential for success

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: In person