Credit and Collections Manager develops and administers credit and collection programs. Oversees investigation of credit risk in customers and suppliers and advises on course of action for credit applications. Being a Credit and Collections Manager designs and implements processes to improve cash flow and reduce receivables. Monitors and negotiates the collection of overdue accounts. Additionally, Credit and Collections Manager monitors credit and collection processes and operations; makes recommendations on opportunities for improvement. Requires a bachelor's degree. Typically reports to a director. The Credit and Collections Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit and Collections Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Promptly resolve disputed accounts
Obtain credit information on new and existing customers
Determine the credit limits of assigned customers
Review suspended orders and release for shipment as appropriate
Recommend which delinquent accounts might be given to a collection agency
Issue receivable status reports as directed
Respond to requests for credit information on our customers
Enforce company credit policies
Reconcile cash in suspense account monthly
Maintain confidentiality of information as appropriate
Obtain proof of deliveries on UPS shipments for customer shortage claims
Complete all tasks and assignments as directed
Work with other Hopkins staff to resolve customer problems
Internally works with all sales personnel and customer service representatives; externally will work with
customers, credit references, and financial reporting services/collection agencies
Summary
In this role as a Credit and Collections Administrator, you will be responsible for managing accounts receivable, handling customer inquiries, and applying financial concepts to ensure timely collections. Your expertise in medical collections and knowledge of accounts payable will be crucial in this position. Additionally, your skills in negotiation, account reconciliation, and familiarity with accounting software will be essential for success. The ideal candidate will also possess strong customer service skills, phone etiquette, and the ability to analyze accounts effectively. This role reports to the Finance Manager and requires a detail-oriented individual who can work independently and as part of a team.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
Weekly day range:
Work setting:
Work Location: In person