Credit and Collections Manager jobs in Los Angeles, CA

General Job Description: Under the direct supervision of the Credit & Collections Sr. Manager, this position will be responsible for assisting in overseeing the collection efforts of approximately $36M in accounts receivable balances for ACCO FSG and Sunbelt Controls. The Assistant Manager is also responsible for the supervision of the collections and cash application staff including supervisors, collectors and cash appliers. In addition, the Assistant Manager will work with the Sr. Manager, Credit & Collections regarding collection efforts and setting goals for the department.  

Supervises:  All collection clerks, Cash Application Clerks, Collection Supervisors

Essential Duties & Responsibilities:

• Assist in managing the collections process for ACCO FSG and Sunbelt Controls.
• Work with collection staff to ensure customers are informed of past due balances by various means including phone calls, emails, past due notices etc.
• Assist Sr. Manager with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
• Sign lien releases for Customers to get paid.
• Review aging reports with Credit & Collections Sr. Manager and assist with preparing weekly credit agenda report for collection calls, weekly collections meetings and month end reporting.
•  Supervise Cash Team and assist with posting payments within our accounting system in a timely manner.
• Assist in researching and resolving any questions from Corp accounting regarding GL issues, and cash application questions.
• Meet regularly with the collections and cash app team to keep abreast of any issues with collections or cash application. 
• Constantly review the Service AR to maintain integrity. This would include un-applying and reapplying cash and credits, approving refunds, etc.
• Assist with customer setups, account activations, new customer credit checks, etc.
• Ability to manage both internal and external customer relationships.
• Help train/mentor all clerks, senior clerks, Leads and Supervisors in their roles and jobs to assist when necessary.
• Other duties as assigned by Credit & Collections Sr.  Manager.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):

• 3-5 years’ experience with customer service and commercial collections required, with strong preference for contracting industry or commercial construction industry experience.
• Strong analytical and problem solving skills
• Strong attention to detail
• Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
• Possess the ability to manage heavy workload.
• Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
• Ability to work efficiently with or without supervision.

ACCO Competencies:

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy.  On a personal level has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals.  Initiates action with collective goals takes responsibility, and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear customers calling by telephone.
• While performing the duties of this Job, the employee is regularly required to sit for prolonged periods, stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit.
• This individual must be a responsible person and regular attendance is required.

Competitive Wages: 

$102,000 to $105,000 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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