Credit and Collections Manager jobs in Norfolk, VA

Credit and Collections Manager develops and administers credit and collection programs. Oversees investigation of credit risk in customers and suppliers and advises on course of action for credit applications. Being a Credit and Collections Manager designs and implements processes to improve cash flow and reduce receivables. Monitors and negotiates the collection of overdue accounts. Additionally, Credit and Collections Manager monitors credit and collection processes and operations; makes recommendations on opportunities for improvement. Requires a bachelor's degree. Typically reports to a director. The Credit and Collections Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit and Collections Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Collections Assistant Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role:

    Responsible for managing a team of Collection Specialists to pursue payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for oversight of all customer communications of assigned team(including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.

    Main Tasks:

    Ensure team members are contacting customers in an effective manner and with the required frequency

    Ensure customer collection policies are followed

    Ensure all customer contact is done in an efficient and professional manner

    Utilize company “tools” to escalate action on delinquent accounts. Like Dunning, Credit Suspension and Cargo Hold

    Communicate with Branch, Sales and Finance

    Management as needed to escalate action on accounts

    Dispute Resolution Provide oversight and assistance to facilitate timely resolution and payment

    Escalate issues/problems to Dispute Management or other department

    Reporting Produce and distribute daily, weekly and monthly reports as required

    Reports provided as requested and required by Management

    Oversee reporting of team – review as required to ensure quality

    Training and Coaching Create and implement training processes for team for onboarding and continuing education on job functions

    Create, monitor and continuously improve training manual for use by Collectors

    Coordinate and perform one on one shadowing and feedback sessions

    Identify and Resolve Customer Service issues

    Bring CS problems to the attention of Management that

    impact customer satisfaction and their ability to pay

    Participate in resolving issues by working with other internal departments and/or other agencies

    Review research and validation of credit balances on accounts

    Identify, research and reconcile payment discrepancies or unapplied receipts

    Encourage customer to utilize credits

    Coordinate refunds and efforts to ensure payments come in correctly to proper account with correct name

    Assist in vendor setup with filling out forms for Sales


    Requirements:


    • Minimum of five years of collections/AR/industry and/or related experience
    • Experience in managing individuals in a collections environment
    • Strong knowledge of commercial collections experience
    • Experience in the Shipping Industry preferred
    • Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

    Function:
    Finance

    Publish in Internal Career Page:
    No
  • 20 Days Ago

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Credit Portfolio Manager III
  • Atlantic Union Bank
  • Norfolk, VA FULL_TIME
  • Responsible for providing an independent perspective in underwriting and managing complex Wholesale Banking loans and relationships up to the bank’s legal lending limit. Partners with Relationship Man...
  • 19 Days Ago

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Assistant Manager-Credit
  • RAC Brands
  • Elizabeth, NC FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $16.50? Why should I apply in just a few clicks? Paid Time Off and Sundays Off - We are Closed! Full-Time Employmen...
  • 10 Days Ago

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Branch Manager I
  • ABNB Federal Credit Union
  • Elizabeth, NC FULL_TIME
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options) Competitive compe...
  • 20 Days Ago

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Branch Manager III - Greenbrier
  • Chartway Federal Credit Union
  • Chesapeake, VA FULL_TIME
  • Job Title: Branch Manager IIIJob Type: Full-timeLocation: Chesapeake, VirginiaAll of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrit...
  • Just Posted

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Assistant Branch Manager
  • BayPort Credit Union Brand
  • Norfolk, VA FULL_TIME
  • The primary purpose of this position is to provide quality service to current and potential Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; ...
  • 4 Days Ago

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0 Credit and Collections Manager jobs found in Norfolk, VA area

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Police Officer (Part-Time First Precinct Detective)
  • City of Norfolk, Virginia
  • Norfolk, VA
  • Police Officer (Part-Time First Precinct Detective) Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/...
  • 3/28/2024 12:00:00 AM

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Property Manager (Level I)
  • Portsmouth Redevelopment & Housing Authority
  • Portsmouth, VA
  • Job Description Job Description GENERAL STATEMENT OF DUTIES: The Property Manager manages plans, develops, organizes, co...
  • 3/27/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Chesapeake, VA
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/27/2024 12:00:00 AM

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Collector-Customer Account Specialist
  • Elizabeth River Crossings OpCo, LLC
  • Portsmouth, VA
  • ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees. ERC is currently offering a hyb...
  • 3/26/2024 12:00:00 AM

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FP024-Reference & Instruction Librarian
  • Virginia Department of Human Resource Management
  • Norfolk, VA
  • FP024-Reference & Instruction Librarian Job no: 495328 Work type: Faculty (Salaried) Location: Norfolk, Virginia Categor...
  • 3/26/2024 12:00:00 AM

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Police Officer (Part-Time Second Precinct Detective)
  • City of Norfolk, Virginia
  • Norfolk, VA
  • Police Officer (Part-Time Second Precinct Detective) Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint...
  • 3/25/2024 12:00:00 AM

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Accounts Receivable Specialist Manufacturing
  • Search Pro, LLC
  • Norfolk, VA
  • Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive ...
  • 3/24/2024 12:00:00 AM

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Accounts Receivable Specialist Manufacturing
  • Search Pro, LLC
  • Newport News, VA
  • Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive ...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Manager jobs
$95,625 to $135,145
Norfolk, Virginia area prices
were up 1.2% from a year ago

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December 21, 2019
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Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act.
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Credit and Collections Manager in Columbus, OH
You have the duties of monitoring accounts in collections and in implementing new programs designed to reduce receivables.
February 06, 2020