Credit and Collections Manager develops and administers credit and collection programs. Oversees investigation of credit risk in customers and suppliers and advises on course of action for credit applications. Being a Credit and Collections Manager designs and implements processes to improve cash flow and reduce receivables. Monitors and negotiates the collection of overdue accounts. Additionally, Credit and Collections Manager monitors credit and collection processes and operations; makes recommendations on opportunities for improvement. Requires a bachelor's degree. Typically reports to a director. The Credit and Collections Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit and Collections Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Role: Responsible for overseeing collection activities for FSCU by protecting the assets of the credit union and the credit reputation of the member when possible by identifying and collecting all delinquent loans and credit cards, which are late, delinquent, potentially delinquent or charged-off.
Essential Functions & Responsibilities:
Performance Measurements:
Knowledge and Skills:
Experience - Five years collections background with supervisory experience in financial institution of related field. Formal training should be supplemented with continuing education.
Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills - Mortgage Collection experience in areas of Loss Mitigation, Foreclosure, and Asset Liquidation. Working knowledge of all applicable laws and regulations affecting lending and collections, including bankruptcy and repossession proceedings. FCRA knowledge. Ability to gather, assemble, correlate, and analyze facts to develop solutions. Strong written and verbal skills, ability to communicate effectively.10-Key Calculator and typing skills. Analyze and interpret Credit Bureau Systems. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Advanced leadership, communication, and organizational skills. Ability to maintain a high level of confidentiality at all times.
Physical Requirements -
While performing the duties of the job, the employee is regularly required to :
-position self to move about the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-ability to transport a minimum of 10 pounds