Credit and Collections Supervisor jobs in Baton Rouge, LA

La Capitol Federal Credit Union is the 5th largest credit union in the state of Louisiana. Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

We are currently seeking a Collections Manager to help service our large, and growing, portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. We offer a competitive salary, benefits, paid time off, and a secure, professional office environment.

What does it mean to be a Collections Manager at La Capitol Federal Credit Union?

You are the pacesetter! In a growing organization, you will have the ability to make an immediate and substantial impact on the success of the business. The Collections Manager is responsible for the management of all aspects of their collection team. This may include managing and executing programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing and motivating a Collections team to ensure business opportunities are maximized.

What will you do each day to accomplish the mission?

Essential Duties and Responsibilities:

• Engage and inspire team members to ensure individual and team productivity and collection goals are met on a daily, weekly, monthly and annual basis
• Maintain compliance with applicable legal requirements.
• Assess department and company results and metrics to gauge team performance and develop collection calling strategies for continuous improvement
• Conduct daily/weekly coaching sessions with team members, phone monitoring and side by side floor observations
• Lead daily team meetings and continuous training sessions to ensure effective communication, instill a sense of urgency and foster a collaborative team environment
• Evaluate employee performance, compose and deliver performance plans / performance appraisals in an efficient and constructive manner
• Exercise sound judgment based on company policies and regulatory legal regulations
• Manage all policies and procedures to ensure they are applicable and current
• Handle employee time sheets, requests for vacation or time off and disciplinary actions
• Contribute to creating work schedules that maximize contact rates to improve delinquency while balancing work/life needs of the team
• Handle escalated calls, disputes and maintain professional phone etiquette skills
• Other assignments as needed
• Monitor all stages of the repossession process; including but not limited to pricing and sale of unit
• Monitor / track delinquent Bankrupt accounts, case status, disposition, and plan arrangements
• Oversee admin duties to provide guidance, direction, and follow up

· Determines when accounts are to be placed with outside sources for collection or legal action and provides for such outside sources to have all the required documentation and information to begin their collection efforts.

· Coordinates the activities of the collectors and/or attorney and maintains the files in a condition that reflects the actions of such collectors and/or attorney.

· Makes recommendations to the Manager concerning accounts that he/she feels a settlement should be negotiated in order to effect collection.

· Reviews the delinquent reports on a monthly basis to determine the status of the credit union's accounts as reported by the computer.

· Daily duties include but are not limited to the following: conduct a daily huddle with the team to give an update about production, calculate break numbers, generate and distribute daily reports to staff, update production numbers throughout the day, walk the floor throughout the day to visit with staff, and review collection accounts to ensure accounts are being worked.

· Weekly duties include but are not limited to the following: prepare summary reports of repossessions, bankruptcies, and legal accounts. Monitor negative share accounts to ensure the accounts are being worked.

· Monthly duties include but are not limited to the following: process the current month charge offs, submit a final version of the charge offs to the Chief Lending Officer, and review / discuss all potential charge off accounts with the Chief Lending Officer prior to the 20th of the month.

Education and/or Experience:

· Minimum of 3 years of leadership/supervisory experience is required; bachelor’s degree (B. A.) from four-year College or university is preferred.

· Management experience in Collections is preferred.

• Thorough knowledge of compliance and applicable legal requirements.
• Experience with consumer lending/auto financing a plus
• Well-developed planning, time management, and organizational skills
• Ability to handle multiple tasks during constantly fluctuating volumes
• Demonstrated leadership skills and negotiation skills
• Ability to effectively plan and execute strategies
• Proven ability to build partnerships and direct teams
• Strong training, coaching, and motivational skills
• Excellent written and verbal communication skills
• Solid PC skills including knowledge of MS Office
• Commitment to exemplifying the highest integrity and professional business standards
• Competitive team player that can adapt in a fast pace and changing environment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• Bachelor's (Preferred)

Experience:

• Supervisory: 3 years (Required)
• Collection management: 3 years (Preferred)
• Consumer Lending/Auto Financing: 2 years (Preferred)

Ability to Relocate:

• Baton Rouge, LA 70802: Relocate before starting work (Required)

Work Location: In person