Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Pay Range: $ 64,100.00 - $ 78,400.00
We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.
General Purpose of the Position
Responsible for assisting with the direction and administration of Branch operations. Ensures that established policies and procedures are followed. Oversees the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Acts as Branch Manager as necessary. Trains, directs, and assists in supervising Branch staff. Performs various Branch functions as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.
Requirements
EDUCATION AND EXPERIENCE
Bachelor’s degree (B.A.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
A thorough knowledge of Member Advocate operations and procedures. Understanding of Credit Union operations, including opening and closing accounts, loans, IRA and certificate procedures. Understanding of Credit Union philosophy. Knowledge of basic accounting. Understanding of Credit Union’s field of membership. Solid understanding of related legal and regulatory requirements. Ability to exercise judgment and discretion in applying and interpreting credit union policies and procedures. Demonstrated effective management and leadership skills to select, motivate, develop and supervise assigned personnel. Ability to establish and maintain effective working relationships with other administrative officials and the public. Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.
DIRECT REPORTS
Branch Member Advocates
PHYSICAL DEMANDS
While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. [Limited travel required to visit CU locations as needed.]
Core Competencies
MEMBER FOCUSED
Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied.
COOPERATION AND TEAMWORK
Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals’ strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully.
DECISION QUALITY
Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Can build upon other’s ideas and facts to form a better decision.
PROBLEM SOLVING
Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome.
ACTION ORIENTED
Overcomes procrastination through execution. Places a top priority on getting results.
ADAPTABLE
Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths.
INNOVATION
Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.
STRATEGIC AGILITY
Thinks/plans strategically. Understands the organization’s vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state.
LEADING COURAGEOUSLY THROUGH VISION AND VALUES
Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenges others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.
MARKET KNOWLEDGE & COMPETITIVE MINDSET
Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.
FISCAL RESPONSIBILITY
Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management.
We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin
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