Credit and Collections Supervisor jobs in Fort Lauderdale, FL

Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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MANAGER - CREDIT & COLLECTIONS
  • Seminole Gaming
  • Coconut Creek, FL FULL_TIME
  • Overview

    OUR COMMITMENT TO SERVICE:

    We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

     

    SUMMARY:Under the direction of the property Vice President of Finance and company Vice President of Credit and Collections, this team member, either personally or through subordinates, is responsible for effectively fulfilling all day-to-day operations of our credit and collections department.  Demonstrating strong leadership with a commitment to excellence in all aspects of our business with team members and guests is expected. 

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Responsible for all of the day-to-day operations for the Credit and Collections department
    • Effectively recruit, hire, train and develop each of the team members to achieve objectives and apply appropriate accountability while also fostering a superior guest service culture
    • Create and execute credit strategies/initiatives as set forth to obtain new business or enhance existing business
    • Review new applications and exercise appropriate judgement for approval/denial
    • Develop and promote relationships along with player development involvement with new and existing guests
    • Create and maintain strong, collaborative partnerships with all departments and actively engage with our team
    • Foster a superior guest service culture providing the highest level of personal service and attention to their respective needs
    • Compile and interpret credit and collection metrics/updates and report results accordingly to leadership including, but not limited to, Property Review, the Credit Committee, legal/security teams, etc.
    • Exhibit effective written and verbal communication across all levels of personnel including upstream reporting
    • Demonstrate strong organizational skills to effectively manage expectations and timelines including thorough review to ensure accuracy and completion of all tasks
    • Evaluate internal controls, policies and procedures to identify areas of opportunity and make recommendations to improve efficiency or minimize risk
    • Coordinate all internal and external audit requests, respond accordingly and follow-up/through to ensure compliance
    • Activate initial lines and assign proper deposit delays
    • Evaluate temporary (TTO’s) and permanent limit requests up to authorized level
    • Compile accurate gaming history on preferred customers through direct contact to provide senior management with the most accurate and complete gaming profile for decisions above their authority level
    • Obtain and maintain sensitive and confidential information in a safe, private and confidential setting/manner
    • Articulate the sometimes not so popular outcome of a request, so that the customer understands the logic of the decision and continues to patronize our casino
    • Evaluate continued credit worthiness of active customers through re-verification of financial and gaming data
    • Review daily in-house returns to determine disposition
    • Review daily returns from Central Credit
    • Monitor and evaluate expected credit arrivals
    • Monitor and evaluate unexpected arrivals
    • Track markers issued for walk/roll and take appropriate action
    • Call premium players prior to deposit
    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
    • Ensure prompt and discrete notification to upper management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations
    • Protect, promote and perpetuate the Company’s brand through policies, procedures, actions and effective communication
    • Participate in the success of the Tribal Career Development program and personal mentorship of Seminole Tribe members to encourage their development and prepare them for property leadership roles

    Qualifications

    To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactory.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Professional appearance and demeanor with an outgoing, friendly personality.  Must demonstrate extraordinary guest service skills with effective listening skills.  Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity.  Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.  Ability to work flexible schedule including nights, weekends and holidays is required. MATHEMATICAL SKILLS: Proficient mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rates, ratios and percentages.  Must possess ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical form and deal with several abstract and concrete variables. REASONING ABILITY:Must possess ability to handle non-standard situations where judgment must be exercised utilizing strong analytical skills. EDUCATION and/or EXPERIENCE:

    • College degree (may substitute additional experience for the degree) with a minimum of five (5) years of casino industry experience with at least three (3) years on the casino floor in a supervisory capacity preferably in casino credit or an equivalent combination of education and/or experience.
    • Must have experience in a casino credit department as a Credit Executive or above.

    PHYSICAL DEMANDSWhile performing the duties of this job, the Manager is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk and hear in an office environment; regularly required to move throughout office and Gaming area. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.  The employee must occasionally lift and/or move up to 25 pounds.WORK ENVIRONMENT:The working conditions found are those typically found in indoor, climate controlled office environment.  May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.  Employment Preference:The Tribal Council gives preference in all of its employment practices to Native Americans.  First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.  Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements. DisclaimerThis is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that different tasks be performed as necessary.   

  • 1 Month Ago

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Collections Supervisor
  • Coastal Waste & Recycling, Inc.
  • Pompano Beach, FL FULL_TIME
  • Overview Coastal Waste & Recycling is privately-owned waste disposal and recycling company. We are experiencing explosive growth and with growth comes opportunity. Responsibilities We are currently ad...
  • 22 Days Ago

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CASINO CREDIT - ADMINISTRATIVE SUPERVISOR
  • Seminole Gaming
  • Hollywood, FL FULL_TIME
  • Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida....
  • 15 Days Ago

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CASINO CREDIT - ADMINISTRATIVE SUPERVISOR
  • Seminole Gaming
  • Hollywood, FL FULL_TIME
  • Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida....
  • Just Posted

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Collections Coord-Credit Balances & Govern-$3K Sign-On-FT BHC
  • Broward Health
  • Fort Lauderdale, FL FULL_TIME
  • Broward Health Corporate SpectrumFTE: 1.000000Summary:Collects receivables for patient care services in a hospital setting and assists with escalating problematic trends and/or individual accounts rel...
  • 1 Month Ago

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Collections
  • Jobot
  • Fort Lauderdale, FL FULL_TIME
  • Collections (onsite)/ Great PTO/ 401K Match/ Great BenefitsThis Jobot Job is hosted by: Haley LucasAre you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.Salary:...
  • 19 Days Ago

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0 Credit and Collections Supervisor jobs found in Fort Lauderdale, FL area

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Fort Lauderdale, FL
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Miami, FL
  • Duties WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at:...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • West Palm Beach, FL
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • West Palm Beach, FL
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/28/2024 12:00:00 AM

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Finance Manager
  • City of Lauderhill, FL
  • Fort Lauderdale, FL
  • Salary: $36.85 Hourly Location : Lauderhill, FL Job Type: Part TIme Job Number: 2024-0213 Department: Finance New Openin...
  • 3/25/2024 12:00:00 AM

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Fuel Compliance Officer - 12 Month Roster
  • Department Of The Treasury
  • Miami, FL
  • Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYEDDIVISION DIVISION? A description of the business units can be found at: h...
  • 3/25/2024 12:00:00 AM

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Fuel Compliance Officer - 12 Month Roster
  • Department Of The Treasury
  • West Palm Beach, FL
  • Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYEDDIVISION DIVISION? A description of the business units can be found at: h...
  • 3/25/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Miami, FL
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/24/2024 12:00:00 AM

Fort Lauderdale (/ˈlɔːdərdeɪl/) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2017[update] census, the city has an estimated population of 180,072. Fort Lauderdale is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C) and 3,000 hours of sunshine per year. Greater Fort Lauderdale, encompassing all of Broward County, hosted 12 million visitors in 2012, including...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Supervisor jobs
$66,488 to $92,754
Fort Lauderdale, Florida area prices
were up 2.9% from a year ago

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