Credit and Collections Supervisor jobs in Harlingen, TX

Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Lead Supervisor
  • Sunny Glen Childrens Home Inc
  • La Feria, TX FULL_TIME
  • Sunny Glen Children’s Home Job Description

    Job Title: Lead Supervisor

    Department: Child Care

    Supervisor: Assistant Program Director

    FLSA Status: Exempt

    Prepared by: Chase Palmer

    Summary

    Lead Supervisors at Sunny Glen Children's Home are compassionate and experienced individuals who will oversee the daily operations for all assigned shifts and always ensure proper supervision. Lead Supervisors will work shift schedules, subject to work overtime when necessary, and be on call for any issues that may arise at the program level. Lead Supervisors must understand the care for children who are in ORR custody, are from difficult backgrounds, and experience behavioral and emotional challenges. Our goal is to reach the heart of each child in our care and help them heal from their traumas. To that end, Lead Supervisors must have a strong commitment to the Unaccompanied Alien Child (UAC) and in understanding their lives.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Must abide by Sunny Glen Children’s Home mission of giving nurturing, trauma-informed care to children from difficult backgrounds.

    Ensure that monthly, direct care staff meetings are being conducted by the Shift Supervisors. -Complete annual performance appraisals for Shift Supervisors and direct care staff under their immediate supervision.

    Must develop monthly Shift Supervisors and Direct Care staff work schedules and post in a timely manner. Approve or deny any personal, holiday, or sick leave requests.

    Responsible for addressing employee performance issues in a timely manner and maintaining documentation of conversations. Must adhere to New Day Resiliency Center’s disciplinary action policies and procedures, and in coordination with and approval from Assistant Program Director and/or Program Director.

    Must be available to be on call and will be the administrator on duty for immediate assistance to all program related concerns that may arise.

    Must assist with any creating corrective action plans if any noted discrepancies are discovered by State Licensing and/or ORR.

    Ensure that intake services are completed in a timely manner. This will include completing necessary paperwork, providing youth with an overview of the program services and designating initial placements of youth in to the shelter.

    Ensure that the shelter is providing basic needs to every UAC upon arrival to the program which include providing a hot meal, clothing, hygiene products, shower and bedroom assignment.

    Must ensure that appropriate supervision levels are met as per State Licensing and ORR requirements during every shift by following up with Shift Supervisors and reviewing direct care staff work schedules. Make adjustments to the work schedule as needed.

    Must ensure all forms and progress notes are properly completed to ensure compliance with State Licensing and ORR requirements.

    Assist Shift Supervisors and other Department Leads with providing the necessary staff for special educational events such trips to the local museum, or local library, acculturation activities such celebrating U.S. Holidays, recreational outings such as visits to the park or local movie theater.

    Maintain open and consistent communication with the Program Director, and/or Assistant Program Director or designee regarding all incidents.

    Assist with the submission of monthly reports, funder’s quarterly reports, and end of year reports to the appropriate entities.

    Ensure that all organizational safety initiatives are carried out and enforced at the shelter.

    Must attend all organizational required trainings that will enhance professional growth. -Must attend all departmental and program meetings to ensure that up-to-date information is received and disseminated to Shift Supervisors and all direct care staff.

    Must assist in the emergency evacuation of all UACs as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.

    Travel as needed for trainings, conferences or to transport UACs to destinations located within the U.S.

    Attend Treatment Team Meetings to convey UAC’s progress to all disciplines present.

    Must be able to adapt to change in a positive, productive manner, and in moment’s notice.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

    Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates.

    Business Acumen - Understands business implications of decisions; aligns work with strategic goals.

    Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

    Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

    Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

    Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

    Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

    Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

    Personal Appearance - Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

    Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

    Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity - Completes work in a timely manner.

    Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

    .

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School Diploma or equivalent

    4-year bachelor’s degree from an accredited University Preferred or 5 years of ORR experience within a supervisory role working with unaccompanied children

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Strong communication skills, important. Bilingual is required (English/Spanish).

    Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

    Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Microsoft Office

    Certificate, License, Registration

    Valid Texas Driver's License with an excellent driving record. CPR/First Aid, 15 passenger van, Handle with Care, TBRI, Paycom, and other DFPS Mandated training (trainings offered on the job)

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multi-task.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.

    Notes: All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which

    Sunny Glen Childrens Home is recognized.

    Sunny Glen is an Equal Opportunity Employer (EOE). Employment selection and related decisions are made without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    Education and/or Experience

    High School Diploma or equivalent

    4-year bachelor’s degree from an accredited University Preferred

    5 years of ORR experience within a supervisory role working with unaccompanied children

  • 9 Days Ago

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Document Supervisor
  • Percheron LLC - Careers
  • Harlingen, TX FULL_TIME
  • Posting Title Document Supervisor Job Type Full-time Physical Work Location Harlingen, TX 78550 US (Primary) Category Land Administration Education Bachelor's Degree Travel 0 - 10% JOB DESCRIPTION The...
  • 10 Days Ago

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Maintenance Supervisor
  • New Aspen Management Llc
  • San Benito, TX FULL_TIME
  • DUTIES AND RESPONSIBILITIES Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA and Fair Housing, etc. RESIDENT SERVICE Perform maintenance...
  • 10 Days Ago

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Supervisor, Mailroom
  • Management & Training Corporation
  • Raymondville, TX FULL_TIME
  • Overview Pay: 15 per hour Work with a purpose! Begin a career as part of the administrative team, utilizing your skills and abilities to change the life of a correctional resident. Position name: Mail...
  • 10 Days Ago

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PHC Supervisor
  • SAINT MICHAEL'S PRIMARY HEALTH CARE LLC
  • Harlingen, TX FULL_TIME
  • We are looking for an experiance Primary Home Care (PHC) Field Supervisor based out of The Brownsville/Harlingen area of Texas. We are a growing Primary Home Care Agency with a branch in Mission Texas...
  • 12 Days Ago

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Operations Supervisor
  • FusionSite
  • Harlingen, TX FULL_TIME
  • Job Summary: Supervises the team members responsible for unit pick-up /delivery. In some markets, may occasionally cover a route to clean and maintain port-a-potties, hand-wash, hand sanitizer, etc. s...
  • 16 Days Ago

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Registered Behavior Technician
  • New Story In District Services
  • McAllen, TX
  • New Story offers customized and targeted consultative services including assessment, strategic planning, in-school and i...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Harlingen, TX
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Mcallen, TX
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Mcallen, TX
  • Duties WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at:...
  • 3/15/2024 12:00:00 AM

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SEASONAL REGISTRATION CLERK
  • Cameron County
  • South Padre Island, TX
  • SEASONAL REGISTRATION CLERK Hourly: $11.00 Purpose of Classification Performs clerical work in support of assigned park,...
  • 3/15/2024 12:00:00 AM

Harlingen (/ˈhɑːrlɪndʒɪn/ HAR-lin-jin) is a city in Cameron County in the central region of the Rio Grande Valley of the southern part of the U.S. state of Texas, about 30 miles (48 km) from the coast of the Gulf of Mexico. The city covers more than 40 square miles (104 km2) and is the second-largest city in Cameron County, as well as the fourth-largest in the Rio Grande Valley. As of the 2010 census, the city had a population of 64,849, for a growth rate of 12.5% since the 2000 census. It is the city with the lowest cost of living in the United States. Harlingen is a principal city of the Bro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Supervisor jobs
$60,011 to $83,719
Harlingen, Texas area prices
were up 1.2% from a year ago

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