Credit and Collections Supervisor jobs in Long Beach, CA

Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

L
Retail Service Supervisor
  • LA Financial Credit Union
  • Norwalk, CA FULL_TIME
  • Position Title: Supervisor Retail Services
    Reports To: AVP Retail Services
    Directly Supervises: Day-to-day supervision of retail services personnel
    Exemption Status: Non-Exempt

    Job Summary:
    Contribute to the Credit Union’s key results and critical measures by displaying personal accountability in aligning job responsibilities with the organizations core purpose, core values, goals and objectives.

    Under general supervision and in accordance with Credit Union policies and procedures, assists the AVP Retail Services or Manager Retail Services in overseeing service expectations, goal achievement, and the daily operations of the branch. Serves as the supervisor in charge. Motivates, guides, and trains employees in effective service expectations, operational processes, and cross sell and production efforts on a daily basis. Supervises and coordinates activities of employees engaged in assisting members with monetary, account, and loan transactions and activities to meet branch and Credit Union goals.
    Job duties may require the need to work additional hours or days of the week in order to lead the branch, support the employees, and effectively serve the members.
    Essential job duties:
    Ensure compliance with policies, procedures, safety, security, and regulatory rules and changes as they related to branch operations and work assignments.
    • Maintain knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
    • Keep own knowledge current regarding regulatory changes that impact branch processes and procedures and make recommendations for updating as applicable.
    • Ensure operations are conducted in accordance with established policies, procedures, and guidelines, and within legal and regulatory requirements.
    In partnership with the AVP Retail Services or Manager Retail Services, maintain daily responsibility for the effective and efficient performance of branch performance, production, service quality, sales and operations.
    • Ensure employees achieve branch and individual production goals.
    • Ensure knowledge and skill level of employees is appropriate to job duties and functions, particularly with regard to quality service expectations, and with cross selling products and services.
    • Actively monitor and follow up on workflow queues for new and pending accounts and applications processed by self or branch employees, to successfully secure new business and ensure cross sell opportunities have been identified and maximized.
    • Ensure effective and appropriate delegation of work assignments, responsibilities, and authority.
    • Effectively handle or assist employees with basic and complex member transactions, questions, issues, and problems.
    • Keep manager updated and informed of area activities and significant problems, and progress toward established goals and objectives
    Responsible for building member relationships which meet the expectations for members and standards for excellent member service and work performance.
    • Actively take an interest in members’ financial lives to assist in identifying opportunities and needs to effectively align with, or cross sell products and services that meet member needs.
    • Actively promote marketing campaigns and promotions by educating members of their benefits and value.
    • Engage in follow up communication with regard to new account relationships, other service requests, and ancillary services offered by the Credit Union.
    • Take ownership for resolving member grievances and complaints in a timely and satisfactory manner, and in compliance with applicable regulatory requirements.
    In partnership with the AVP Retail Services or Manager Retail Services, responsible for the effective recruiting, supervising, coaching, and directing of employees for optimal performance.
    • Supervisor scheduling of work and workflow of daily operations.
    • Lead and supervise employees, including new employees, through facilitation of meetings or training session.
    • Provide timely and fair communication and feedback to employees through coaching, counseling, and meetings.
    • Provide input to the preparation and appraising of employees, which may include written statements of performance to incorporate to the performance reviews and development plans.
    • Assist in the recruitment efforts of retail branch employees.
    Responsible for the effective and efficient performance of operational tasks and assignments that support the retail branch function.
    • Ensure adequate controls are maintained, such as dual controls for operational tasks. Dual control can be associated with card issuance systems, branch opening, branch closing, ATM servicing, cash counts, cash, and negotiable instrument controls and processing.
    • Within the scope of authority and privileges, provide approval and override support to employees.
    • Promptly and accurately complete required reports and record, such as time card recordings and approvals, branch balancing reports, branch logs, report tracking, and report review and monitoring.
    • Serves as a Membership Officer, responsible for the review, verification, and approval of new membership accounts as needed.
    • Serves as Vault Custodian or perform other employee’s functions, assuming all appropriate tasks and duties as necessary, in order to serve members efficiently and to ensure the smooth operation of the branch as needed.
    Non-essential job duties:
    Other duties, tasks and assignments as delegated from time-to-time.
    • Make recommendations to AVP Retail Services, or participate in the development of process or procedure enhancements to increase operational effectiveness and efficiency.
    • Overtime hours required as necessary to ensure members are served in an efficient and effective manner and operational tasks are completed timely.
    • Display initiative through proactive involvement, self-improvement, and by taking advantage of opportunities.
    • Maintain state notary commission.
    May be cross-trained or certified in other areas of responsibilities.
    • May be cross trained and certified in providing limited assistance with wealth management inquiries.
    Education
    • Two-year college degree or equivalent preferred; or completion of a specialized coursework at a business or trade school.
    Experience
    • Three years’ minimum of work-related experience in a full-service financial institution or experience in a related position in a related field. Proven success at exceeding goals and/or sales expectations. Prefer at least two years supervisor or lead employee experience or similar.
    Knowledge, Skills & Abilities
    • Possess excellent customer service skills including quality standards and evaluation of expectations.
    • Ability and knowledge of promoting and selling products and services.
    • Basic knowledge of business management such as report preparation and coordination of people and business resources.
    • Basic knowledge of human resources responsibilities such as recruiting, performance evaluation, giving feedback, and motivating and guiding people as they work.
    • Ability to read, speak, and write clearly to convey information in a courteous and effective manner.
    • Possess excellent interpersonal skills to communicate and represent the Credit Union positively with members, co-workers, and management. Courtesy, tack and diplomacy are essential elements of the job.
    • Possess thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
    • Possess strong knowledge of regulations including safety and soundness practices applicable to essential responsibilities.
    • Possess problem-solving skills to research, investigate, and offer solutions to issues that are non-routine in nature. Problems may be generally similar in nature with previous precedent to draw upon.
    • Work requires judgment, ingenuity and reasonable analytical skills. A moderate amount of discretion is available to perform the job.
    • Pays close attention to detail, ensuring accuracy and completeness of work output.
    • Excellent organization, planning, and follow-up skills.
    • Flexible and adaptable to change.
    • Able to handle multiple tasks, responsibilities and/or projects.
    • Ability to resolve inter-personal conflict and miscommunications.
    • Solid math skills.
    • Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook).
    • Symitar for Windows (Episys Quest) desirable.
  • 23 Days Ago

F
Collections Associate
  • Factory Mutual Insurance Company
  • San Pedro, CA FULL_TIME
  • Overview FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property ins...
  • 23 Days Ago

L
Collections Specialist
  • Liftech Elevator Services
  • Signal Hill, CA FULL_TIME
  • Seeking strong, driven and dependable team member to join established Accounting Team. Accounting Associate will be responsible for Collections efforts, tracking lien deadlines and generating weekly C...
  • 4 Days Ago

E
Collector / Collections
  • Enagic USA
  • Torrance, CA FULL_TIME
  • What We Are Looking For is YOU! We Are Looking For YOU! The Role Full-Time Collector / Collections Enagic Collector position at our headquarter branch location in Torrance, CA. Enagic is a Japan-based...
  • 27 Days Ago

B
Billing and Collections Chiropractic
  • Back to Healthcare Chiropractic
  • Torrance, CA FULL_TIME
  • Since 1994, Back to Healthcare is a well-established Wellness Office using Chiropractic, Physical Therapy, Sports Medicine, and other natural techniques to Heal Patients Weve won the prestigious Daily...
  • 21 Days Ago

C
Tribal Cultural Collections Manager
  • California State University
  • Long Beach, CA FULL_TIME
  • Job no: 537163 Work type: Management (MPP) Location: Long Beach Categories: MPP, Administrative, At-Will, Full Time Job Summary The Tribal Cultural Collections Manager is responsible for managing NAGP...
  • 4 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Credit and Collections Supervisor jobs found in Long Beach, CA area

C
Financial Aid Specialist (In-House Only)
  • Coast Community College District
  • Costa Mesa, CA
  • Salary : $68,470.94 - $92,313.03 Annually Location : Costa Mesa, CA Job Type: Classified Staff Job Number: O-059-24 Divi...
  • 3/28/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Long Beach, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/27/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Long Beach, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Santa Ana, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • El Monte, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/27/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • El Monte, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

D
Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Santa Ana, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/25/2024 12:00:00 AM

C
LABORATORY SERVICES OFFICER
  • City of Long Beach, CA
  • Long Beach, CA
  • Salary: $120,000.00 - $168,000.00 Annually Location : City of Long Beach, CA Job Type: Unclassified - Full-Time, Permane...
  • 3/25/2024 12:00:00 AM

Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city. The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Supervisor jobs
$76,341 to $106,499
Long Beach, California area prices
were up 3.2% from a year ago

Credit and Collections Supervisor in Buffalo, NY
You are the supervisor, and it’s your job to shape the policy, and implement systems that work.
December 24, 2019
Credit and Collections Supervisor in Minneapolis, MN
These people supervise the activities of credit and the collections department.
January 19, 2020
Credit and Collections Supervisor in Moline, IL
If you are a Credit Collections Manager or Supervisor and have an upcoming interview then you should read this post.
January 08, 2020