Credit and Collections Supervisor jobs in Milwaukee, WI

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Human Resource Generalist, the Receptionist/Human Resources Assistant will provide support to the company and technical assistance for the Human Resources Department in accordance with company policies and procedures. Typical responsibilities include but are not limited to greeting guests, managing incoming calls, maintaining office supplies, assisting with recruiting and other HR administrative tasks, and supporting the production team in miscellaneous tasks, projects, and events.

NOTE: This position does not qualify for visa sponsorship.

JOB SUMMARY:

Under the directions of the Controller, the Credit & Collections Analyst will investigate the credit status of prospective, new, and present customers. The Credit & Collections Analyst will establish and process such ratings as to credit to conform to the company’s credit policy while maintaining customer data and implementing collection procedures and preparing status reports.

KEY RESPONSIBILITIES:

• Analyze credit data and references for customers to identify the degree of risk involved in extending credit and setting payment terms
• Update credit holds daily for production and shipping departments
• Actively pursue collections on all past dues and lien waiver filings
• Perform reporting activities according to specific deadlines such as aging reports to customers, as well as additional customer required reporting
• Propose and generate AR adjustments as needed
• Communicate and resolve issues cross-functionally with customers, Regional Sales Managers, Sales Rep’s, and internal departments
• Facilitate credit card customer payments for parts orders
• Investigate and resolve credit and collections issues and errors
• Identify opportunities for improving business processes, enhancing cash flow and reducing costs

REQUIREMENTS FOR EFFECTIVE PERFORMANCE:

• Bachelor’s degree in accounting WITH one to three years of progressively responsible related experience OR equivalent combination of both.

SKILLS/ABILITIES/SPECIFICATIONS

• Ability to comprehend simple instructions, short correspondence, and memos. Ability to effectively communicate one-on-one and in group settings with customers as well as other employees within the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must have sound judgment in making non-routine choices within established guidelines with minimal supervision.

PHYSICAL & BEHAVIORAL: Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:

• Regularly required to stand or walk; talk or hear; use hands to finger, handle, or feel objects.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Requires the use of safety glasses and steel-toed safety shoes whenever in production areas.
• Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers, and supervisors: maintaining a positive work atmosphere