Credit and Collections Supervisor jobs in Tampa, FL

Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Collections Supervisor- Credit Card Internal Recovery
  • JPMC Candidate Experience page
  • Tampa, FL FULL_TIME
  • You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

    As a Collections Supervisor in Credit Card Internal Recovery, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance. 

    Job responsibilities

    • Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business 
    • Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
    • Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes 
    • Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations 
    • Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
    • Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

    Required qualifications, capabilities, and skills

    • Minimum 3 years customer service experience
    • Verbal and written communication skills
    • Influencing skills 
    • Change implementation skills
    • Prioritization skills 
    • Data analysis skills 
    • High School diploma/GED 

    Preferred qualifications, capabilities, and skills

    • Previous financial industry experience 
    • 2 years in a call center environment

    Work schedule

    • Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter. 
    • This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
    • You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).
  • 1 Month Ago

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Collections Specialist
  • Credit Control LLC
  • Tampa, FL FULL_TIME
  • Best Places to Work in Collections!!!! CREDIT CONTROL HAS BEEN NAMED AS A BEST PLACE TO WORK FOR THE 4th YEAR IN A ROW!!!! Wouldn’t it be great to build your career at a growing company that has been ...
  • 7 Days Ago

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Manager, Sr. Credit and Collections
  • AVI-SPL
  • Tampa, FL FULL_TIME
  • Description Management of the daily collection activities of the Collections Analysts’ portfolios, to ensure compliance with productivity goals, i.e. AR aging % reductions, cash collections, bad debt ...
  • 22 Days Ago

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Credit Card Collections Specialist II
  • JPMC Candidate Experience page
  • Tampa, FL FULL_TIME
  • At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every da...
  • Just Posted

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Credit Card Collections Specialist I
  • JPMC Candidate Experience page
  • Tampa, FL FULL_TIME
  • At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every da...
  • 14 Days Ago

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Collections Supervisor
  • JPMC Candidate Experience page
  • Tampa, FL FULL_TIME
  • As a Supervisor in the collections department you will be responsible for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfact...
  • 1 Month Ago

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0 Credit and Collections Supervisor jobs found in Tampa, FL area

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Warehouse Supervisor - MIDFLORIDA Credit Union Amphitheatre Tampa, FL
  • Legends
  • Tampa, FL
  • The Role The Warehouse Supervisor is responsible for coordinating and executing warehouse operations and procedures in o...
  • 3/28/2024 12:00:00 AM

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Retail Store Environment Team Member
  • Michaels Stores, Inc.
  • Tampa, FL
  • Store - TAMPA-BRUCE B DOWNS, FL Maintain a high standard of overall look and feel of the store which includes maintainin...
  • 3/28/2024 12:00:00 AM

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Certified Registered Nurse Anethsthetist
  • Department of Veterans Affairs
  • Bay Pines, FL
  • Summary PLEASE READ THE COMPLETE ANNOUNCEMENT TO ENSURE YOU UNDERSTAND THE QUALIFICATION REQUIREMENTS AND SUBMIT A COMPL...
  • 3/28/2024 12:00:00 AM

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CERTIFIED REGISTERED NURSE ANETHSTHETIST
  • Veterans Health Administration
  • Bay Pines, FL
  • Summary PLEASE READ THE COMPLETE ANNOUNCEMENT TO ENSURE YOU UNDERSTAND THE QUALIFICATION REQUIREMENTS AND SUBMIT A COMPL...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor- Tribute Portfolio Marriott Hotel
  • The Karol Hotel- Tribute Portfolio Marriott Hotel
  • Clearwater, FL
  • Job Description Job Description Job Description Position: Front Desk Supervisor - The Karol Hotel - Tribute Portfolio Ma...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Tampa, FL
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/25/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • Saint Petersburg, FL
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • BakeMark
  • Tampa, FL
  • Job Description Job Description BakeMark has immediate job openings for Customer Service Representative! With over 100 y...
  • 3/24/2024 12:00:00 AM

Tampa is a major city in, and the county seat of, Hillsborough County, Florida, United States. It is on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is the largest city in the Tampa Bay Area. The bay's port is the largest in the state, near downtown's Channel District. Bayshore Boulevard runs along the bay, and is east of the historic Hyde Park neighborhood. Today, Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area". For U.S. Census purposes, Tampa is part of the Tampa-St. Petersburg-Clearwater, Florida Metropolitan Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Supervisor jobs
$65,167 to $90,911
Tampa, Florida area prices
were up 1.1% from a year ago

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