Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Robert Half is seeking a highly motivated and detail-oriented Credit/Collections Specialist to assist our clients finance team. The ideal candidate will be responsible for managing customer credit accounts, assessing creditworthiness, and implementing effective collection strategies to optimize cash flow and minimize bad debt risk. This is a great short term employment opportunity.
Key Responsibilities:
Credit Evaluation:
-Assess the creditworthiness of new and existing customers through analysis of financial statements, credit reports, and payment history.
-Establish and maintain credit limits based on risk assessment and company policies.
Collections:
-Initiate and manage the collections process for overdue accounts, including contacting customers via phone, email, and mail to secure timely payments.
-Negotiate and implement payment plans when necessary and escalate collection efforts as needed.
Customer Relations:
-Build and maintain positive relationships with customers to facilitate open communication regarding payment terms and dispute resolution.
-Work collaboratively with sales and customer service teams to address customer inquiries and resolve payment issues.
Documentation and Reporting:
-Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection efforts.
-Generate regular reports on accounts receivable, aging, and collection status for management review.
Process Improvement:
-Continuously evaluate and enhance credit and collections processes to streamline operations and improve overall efficiency.
-Provide input on credit policies and recommend changes to mitigate risks and improve cash flow.
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