Cross-Platform Security Manager ensures that all system platforms are functional and secure. Works with upper management to determine acceptable level of risk for enterprise computing platforms. Being a Cross-Platform Security Manager requires a bachelor's degree. Typically reports to top management. The Cross-Platform Security Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Cross-Platform Security Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
The Customer Support Representative is responsible for offering the highest level of customer service while also delivering the successful training and support of the DX1 solution which includes Operations (Major Units, Parts, Service and Accounting) and Marketing (Web site, Lead Management and Social Media functions). *Note: Applicants should reside within Norfolk, VA; Chesapeake, VA; Virginia Beach, VA; Suffolk, VA; Portsmouth, VA; Hampton, VA; Newport News, VA or surrounding areas within a reasonable commute to the campus office location in Norfolk, VA.*
Under general supervision, in an inbound customer contact center environment, Support Representatives will provide problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions could include resolving username and password problems, verifying proper set up, assisting with navigating around application menus and troubleshooting issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner.
Group/Team Description: The Support Representative is a key member of the Support Team that includes setup, training, data migration, and dealership support.
Working relationships:
Communication responsibilities: The Support Representative is a key point of contact for customers once they are live on the DX1 platform. They are also responsible for following up with customers to ensure use and answer any inquiries that may arise.
Major Responsibilities:
Experience required:
What We Offer:
About DE
Dominion Enterprises (DE) is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports. Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units. Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.
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