Customer Information Center Manager jobs in Abilene, TX

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service/ Call Center Representative
  • FUNDACIÓ ROURE
  • Abilene, TX FULL_TIME
  • Currently seeking CUSTOMER SERVICE/CALL CENTER REPRESENTATIVES 

    POSITION SUMMARY: Provides customer service to internal and external customers, including consumers, retailers and business partners.  Responsibilities may include providing standard information, completing forms within guidelines and determining the status of claims based on plan guidelines. 

    ESSENTIAL JOB FUNCTIONS:

    Responds to questions and concerns from consumers requesting status updates; return voicemails and emails in a timely manner; complete follow up requests to ensure customer satisfaction.

    Review protection plans, service requests and technician reports to confirm accurate plan coverage and make determination on next steps in Resolution process.

    Contact retailers, technicians and customers to obtain all relative information regarding the claim.

    Completes a variety of forms and documents that pertain to the claim process to complete resolution.

    Processes routine or standard claims based the documentation and categorization of claims, informs customer of results and closes out the claim as appropriate.

    Provides assistance to internal and external customers during the claim and general call center process; forwards calls to other team members, departments or supervisors as required.  

    Utilizes databases, informs customers of claim status or outcome and responds to questions and concerns.  

    Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail, entering data and running basic or standard reports.

    Performs other duties as assigned.

    NOTE :

    $23 PER HOUR .

  • 1 Month Ago

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Ambulatory Surgery Center Manager
  • Hendrick Health
  • Abilene, TX FULL_TIME
  • JOB SUMMARY Promotes and restores patients' health by developing day-to-day management and long-term planning of the patient care area; directing and developing staff; demonstrating fiscal responsibil...
  • 1 Month Ago

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Background Investigator - Law Enforcement - San Angelo, TX
  • Information Discovery Services
  • San Angelo, TX FULL_TIME
  • The Background Investigator will conduct public trust pre-employment background investigations for various Law Enforcement Agencies, focusing on providing a quality case report in a timely manner to t...
  • 18 Days Ago

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Collections Assistant Manager
  • Rent-A-Center
  • Abilene, TX FULL_TIME
  • We are Hiring Immediately! It’s Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great custo...
  • 13 Days Ago

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Center Manager in Training - Relo Required
  • Takeda
  • Abilene, TX FULL_TIME
  • By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda...
  • 10 Days Ago

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Center Manager in Training - Relo Required
  • Biolife Plasma Services
  • Abilene, TX FULL_TIME
  • By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda...
  • Just Posted

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0 Customer Information Center Manager jobs found in Abilene, TX area

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FOOD SERVICE, FAST FOOD (FULL-TIME)
  • Morrison Healthcare
  • Abilene, TX
  • **FOOD SERVICE, FAST FOOD (FULL-TIME)** * We are now hiring for a full-time **FOOD SERVICE, FAST FOOD** position. * **Lo...
  • 3/18/2024 12:00:00 AM

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FOOD SERVICE, FAST FOOD (FULL -TIME)
  • Morrison Healthcare
  • Abilene, TX
  • **FOOD SERVICE, FAST FOOD (FULL -TIME)** **Location**: Chick-Fil-A at Hendrick Medical Center - 1900 Pine Street, Abilen...
  • 3/18/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service)
  • Navytimes
  • Abilene, TX
  • Medical Screener - Reception Technician (Customer Service) At a glance Location: US-TX-Abilene Posted: 01/08/2022 Closin...
  • 3/18/2024 12:00:00 AM

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Pharmacy Tech Certified Sam's
  • Sam's Club
  • Abilene, TX
  • What you'll do at Position Summary... What you'll do... Provides Member service by acknowledging the Member, identifying...
  • 3/17/2024 12:00:00 AM

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Pharmacy Tech Sam's
  • Sam's Club
  • Abilene, TX
  • What you'll do at Position Summary... What you'll do... Processes member purchases by operating a cash registers and rel...
  • 3/17/2024 12:00:00 AM

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Store Manager
  • Laundry Luv
  • Abilene, TX
  • Who are we looking for? The Store Manager is an individual who very detail-oriented and highly sociable. He/She has a st...
  • 3/15/2024 12:00:00 AM

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Product Delivery Specialist
  • Rent-A-Center
  • Abilene, TX
  • We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their ...
  • 3/15/2024 12:00:00 AM

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Quality Specialist
  • CSL Plasma
  • Abilene, TX
  • Responsibilities: Mgr Center • Has overall authority for center operations production goals, monitor net yields, and imp...
  • 3/9/2024 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,760 to $122,486
Abilene, Texas area prices
were up 1.2% from a year ago

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