Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview:
We are seeking a motivated and customer-oriented Retail Sales Associate to join our team at our store in Moultrie, Ga. With previous experience in floor design, flooring materials, and flooring plans. You will play a key role in providing exceptional customer service and driving sales. If you have a passion for flooring design and enjoy working in a retail environment, we would love to hear from you.
Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Provide product knowledge and recommendations to customers
- Conduct sales transactions and process payments accurately
- Maintain a clean and organized sales floor
- Assist with inventory management and restocking of merchandise
- Collaborate with team members to achieve sales goals
- Stay up-to-date on industry trends and product knowledge
- Provide exceptional customer service throughout the shopping experience
Qualifications:
- Previous experience in retail sales, preferably in flooring or related field
- Strong communication and interpersonal skills
- Proficient in English (additional language skills are a plus)
- Ability to work well in a team environment
- Basic computer skills, including point-of-sale systems
- Ability to sell products effectively and meet sales targets
We offer competitive pay rates and provide ongoing training and development opportunities for our employees. Join our team and be part of a dynamic retail environment where you can showcase your passion for flooring design while helping customers find the perfect flooring solutions for their needs. Apply now to start your career with us!
Salary will based on experience and qualifications. Employment will be dependent upon a successful background check and pre-employment drug test. Walk-in candidates please see Bill Jarvis, Manager for the Thomasville Stone's store
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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