Customer Information Center Manager jobs in Allentown, PA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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General Manager
  • ComTec Information Systems
  • Schwenksville, PA FULL_TIME
  • Job Purpose: To plan, direct and coordinate various aspects of this manufacturing facility, thereby ensuring that the operations run smoothly and according to company policy. Assure compliance to SQF and Food Safety initiatives by making it part of our culture.

    Key Responsibilities:

    Direct supervision of R&D, Procurement, HR, Accounting/Office Managers, and IT.

    Maximize product safety and quality.

    Create an SQF and Food Safety culture.

    Support Quality Assurance Manager in strategy designed to maintain high product and ingredient quality level. Oversight of Food Defense Program.

    Provide support to SQF Practitioner making sure others are on track with SQF initiatives.

    Support the QA Department and drive quality programs implemented in the plant.

    Participate on the HACCP Team.

    Qualifications & Skills:

    •Bachelor of Science

    •5 plus years’ experience as Plant Manager, General Manager or Operations Manager.

    •Refrigerated/ready to eat food manufacturing experience required.

    Must have the following certifications:

    HACCP certification

    •USDA/FDA and SQF experience

    •Food Safety and GMP knowledge.

    Job Type: Full-time

    Pay: $100,000.00 - $150,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Paid training
    • Vision insurance

    Experience level:

    • 6 years

    Restaurant type:

    • Quick service & fast food restaurant

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Experience:

    • General Manager: 6 years (Required)

    Ability to Relocate:

    • Schwenksville, PA 19473: Relocate before starting work (Required)

    Work Location: In person

  • 16 Days Ago

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Health Information Manager
  • Grand View Health
  • Sellersville, PA FULL_TIME
  • Schedule: Full Time, 8am-5pm, Monday-Friday Responsibilities The Health Information Manager, under general direction of the CFO, provides oversight and coordination of all services and functions of th...
  • 20 Days Ago

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • Just Posted

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Health Information Manager (Medical Records)
  • Cedarbrook Senior Care & Rehab
  • Allentown, PA FULL_TIME
  • Cedarbrook Senior Care & Rehab is seeking a FT Health Information Manager for it's Medical Records Department at our Allentown Location. Qualifications: At least 3 years of experience of electronic an...
  • 9 Days Ago

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Call Center Customer Service Representative
  • iQor
  • Macungie, PA FULL_TIME
  • Train Onsite 2 Weeks at our Allentown, PA location: 7350 Tilghman StreetAllentown, PA 181063rd floor **WORK AT HOME AFTER ONSITE TRAINING!** PERKS:Opportunity for bonuses and raises based upon perform...
  • 9 Days Ago

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Call Center Customer Service Representative
  • iQor
  • Allentown, PA FULL_TIME
  • **WORK AT HOME AFTER ONSITE ORIENTATION DAY!**Orientation Day Onsite at our Allentown, PA location: 7350 Tilghman StreetAllentown, PA 181063rd floorPERKS:Opportunity for bonuses and raises based upon ...
  • 11 Days Ago

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0 Customer Information Center Manager jobs found in Allentown, PA area

4
Remote Customer Service Representative - Pennsylvania
  • 4Patriots
  • Allentown, PA
  • Job Description Job Description 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focuse...
  • 4/23/2024 12:00:00 AM

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Customer Sales Associate
  • Acima Digital, LLC
  • Allentown, PA
  • **Job Description** **Customer Sales Associate** **Category:** Retail Stores **Location:** 1232 W Liberty St Allentown P...
  • 4/23/2024 12:00:00 AM

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Customer Support and Tech Specialist
  • karier.co
  • Bethlehem, PA
  • **Customer Support and Tech Specialist** American Jewish University - Los Angeles, CA 90077 Job details Job Type Full-ti...
  • 4/22/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Bethlehem, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative I
  • Healthnetworklabs
  • Allentown, PA
  • Customer Service Representative I Tracking Code HNL 21-525 ( Part-Time, 24 Hours Per Week, Evening Shift, 5 Days a Week ...
  • 4/19/2024 12:00:00 AM

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Senior Customer Care Representative
  • Health Network Laboratories Limited Partnership
  • Allentown, PA
  • Senior Customer Care Representative Tracking Code HNL 21-538 ( Full-Time, 40 Hours Per Week, Day Shift, 5 days a week W/...
  • 4/19/2024 12:00:00 AM

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Retail Sales Associate / Customer Service
  • Elements Massage
  • Allentown, PA
  • Benefit Eligibility 401K, Free Services, Paid Time Off, Retail Discounts If youre looking for a retail sales associate /...
  • 4/19/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Allentown, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 4/19/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$100,389 to $136,984
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

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