Customer Information Center Manager jobs in Augusta, GA
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
- Extend Information Systems
-
Augusta, GA
FULL_TIME
-
Hi Jobseekers,
I hope you are doing well!
We have an opportunity " Call Center Representative " with one of our clients for " Augusta, GA 30907." .
Please see the job details below and let me know if you would be interested in this role.
If interested, please send me a copy of your resume, contact details and a good time to connect with you.
Call Center Representative
Location : Augusta, GA 30907 .
Contract
can speak fluent Spanish and English .
The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries.
This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.
Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance;
Work call queues, call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
Check insurance websites for proof of coverage and printing proof for data entry
Contact agent to verify Break In Coverage (BIC) dates
Assist Customer Service Coordinator as needed
Help in all other (Non Assigned) queues when needed
Accountability : 50% Providing excellent customer service; 50% Meeting goals and deadlines
Attend departmental meetings as requested
Maintain appropriate, professional working relationships with clients and other employees
Other related projects as assigned
Thanks & Regards
Shankar Singh
Sr. Technical Recruiter.
Extend Information Systems
Email : shankar@extendinfosys.com
Address : 44355 Premier Plaza UNIT 220, Ashburn, VA, USA - 20147
Web : WWW.extendinfosys.com
Last updated : 2024-04-23
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0 Customer Information Center Manager jobs found in Augusta, GA area
- Walmart
-
Augusta, GA
- **Job Summary:** As a Forklift Operator at Walmart, you will be responsible for safely and efficiently operating forklif...
- 4/24/2024 12:00:00 AM
- House of Rohl
-
Grovetown, GA
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/23/2024 12:00:00 AM
- House of Rohl
-
Aiken, SC
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/23/2024 12:00:00 AM
- House of Rohl
-
North Augusta, SC
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/23/2024 12:00:00 AM
- Augusta Marriott
-
Augusta, GA
- Benefits: 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Please do ...
- 4/23/2024 12:00:00 AM
- Food Lion
-
Aiken, SC
- Address: USA-SC-Aiken-786 Silver Bluff Rd Sw Store Code: Store 00589 Front End (7212626) Food Lion has been providing an...
- 4/21/2024 12:00:00 AM
- Snider Fleet Solutions
-
Augusta, GA
- People who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions ...
- 4/20/2024 12:00:00 AM
- Augusta Marriott
-
Augusta, GA
- Benefits: 401(k) 401(k) matching Competitive salary Employee discounts Health insurance Paid time off Please do not cont...
- 4/20/2024 12:00:00 AM
About Augusta, Georgia
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