Customer Information Center Manager jobs in Austin, TX

04/04/2024

04/18/2024

Portfolio Project Manager I (STS Project Engineer)

1650 / B28

N/A

Exempt

1

Chief Operations Office / STS Project Engineering

$7000.00 – $8750.00

Regular

40

This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.

Occasional

300 West 15th Street, #1300 / Austin, Texas 78701

https://dir.texas.gov/

People and Culture Office

(512) 475-4922 or (512) 463-5920

• Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select “Submit” on the “Review and Submit” page.

• If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at capps.recruiting@cpa.texas.gov

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Candidates will be notified for appointments as determined by the selection committee.

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.

We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.

The STS Project Engineer performs highly advanced portfolio project management work and technical activities required on DIR’s Shared Technology Services (STS) program, including the Data Center Services, Managed Security Services, and Texas.gov Services programs. This position acts as the Project Engineering technical contact and working counterpart to the service delivery tower leads and technical architects from these STS service providers. This position facilitates effective project implementation, communication, planning, requirements definition, issue escalation, and collaboration and information sharing among DIR, multiple service providers, and other stakeholders regarding a suite of projects and portfolios. This position works with the Director of STS Project Engineering to ensure adherence to timely delivery, quality standards, performance metrics, and continuous process improvement. Works under limited direction of the Director of STS Project Engineering with considerable latitude for the use of initiative and independent judgment.

The ideal candidate will have the ability to highlight their strengths in the following functions:

• Coordinates, develops, and evaluates the portfolio of transition projects, including coordinating project activities with service component providers, STS customers, and other stakeholders. Leads and manages the overall Transition program and projects for each shared service.
• Leads and contributes to the creation and implementation of service delivery processes developed by DIR and the service providers. Participates in the Shared Service Governance model by serving on solution groups, presenting issues to governance groups, and soliciting customer feedback on DIR initiatives.
• Monitors and continuously improves processes, such as the Project Management and Support process, with all service component providers.
• Provides expert technical and operational guidance to service providers in support of DIR’s major program and project related activities and initiatives on shared services, such as Transition, Service Evolution, Automation, and ITIL processes.
• Provides engineering content as a subject matter expert for the development of Requests for Offers and may help direct cross functional teams through the procurement process.
• Monitors service provider’s technology architecture and standards; assesses service provider’s quality of technical support and ensures appropriate on-going services from the service provider are meeting quality standards. Reviews performance reports and identifies issues or opportunities for continuous improvement in engineering services.
• Supports and assists DIR service representatives and DIR customers in identifying, escalating, and resolving issues and disputes in collaboration with the service provider according to escalation procedures. Coordinates Organizational Change Management activities for STS Transition projects.
• Performs other duties as assigned.

• Graduation from an accredited four-year college or university with major course work in MIS, computer science, math, or a related field
• Additional work-related experience may be substituted for education on a year-for-year basis (High-school diploma or equivalent certificate required).

• Eight (8) years of progressively responsible experience in IT project management
• Six (6) years of progressively responsible experience in the IT industry managing complex server environments, including capacity planning, operating system upgrades, system software upgrades, and implementing server hardware upgrades.

• Extensive experience in IT portfolio management.
• Experience with IT related planning and operations, including troubleshooting and resolving complex IT problems or issues.
• Extensive experience leading, inspiring, and building trust among stakeholders.
• Experience Integrating systems.
• Experience defining IT security policy.
• Experience identifying and resolving technology and business risks.
• Experience with IT project implementations, including building, testing, and deploying complex integrated systems in a multi-service provider environment.
• Experience working as a project or program technical lead on infrastructure transition or transformation activities, especially involving multiple facilities or data centers.
• Experience with Organizational Change Management activities and processes for large, complex transition initiatives.
• Project Management Professional (PMP) or Portfolio Management Professional (PMP) certification preferred.

• Knowledge of business practices and approaches.
• Knowledge of server hardware and system software.
• Knowledge of portfolio and project management theories and practices applicable to projects .
• Knowledge of Texas state agency server technology and service delivery operational processes.
• Skilled in project portfolio management monitoring.
• Skilled in influencing, negotiation, facilitation, and problem resolution.
• Skilled in quantitative and qualitative analysis.
• Demonstrated ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
• Ability to manage project portfolio activities, including establishing project and portfolio goals and objectives.
• Ability to exercise sound judgment in making critical decisions and ability to analyze complex information.
• Ability to identify and report on project risks, dependencies, and constraints; ability to develop plans to address identified issues.
• Ability to think strategically and focus on results.
• Ability to plan, organize, coordinate, monitor and evaluate multiple priorities.
• Ability to sustain effective client to service provider business relationships.
• Ability to communicate effectively with individuals and project team members.
• Ability to gain and maintain the cooperation and participation of others.
• Ability to address service provider (vendor) portfolio management and project delivery issues in a Texas state government agency context.
• Ability to travel as necessary.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to communicate both verbally and in writing, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to work overtime and/or flexible schedule to meet required deadlines.
• Ability to comply with all agency policy and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.

• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

• Regular and punctual attendance at the workplace.
• Criminal background check.

• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.
• Occasional travel.