Customer Information Center Manager jobs in Bakersfield, CA

Position: Manager of IT Projects 

Kern Medical strives to recruit the highest quality candidates, resulting in a high performance workforce that consistently delivers quality patient care. 

Career Opportunities within Kern Medical for qualifying positions include many benefits such as:

• New Hire Premium: 6% of base rate of pay matched up to 6% if contributed to Deferred Compensation Plan.
• Shift Differentials: varies per classification.
• A Comprehensive Benefits Package: includes Holidays, Vacation, Medical, Dental, Vision and Life Insurance.

Definition:

This position serves as an IT resource, supporting all departments throughout the care continuum (as assigned) in the specialty of Information Systems. This position will coordinate and monitor the analysis, design, implementation, evaluation and develop Go-Live and maintenance transition plans and projects within the assigned area as well as coordinate and provide direct support and education to Kern Medical staff. 25% travel required across the Bakersfield area for clinic needs. This role will support both acute and ambulatory service lines.

Distinguishing Characteristics:

The Information Technology Projects Manager is expected to perform duties with a high degree of independence, initiative and judgment. This classification is distinguished from line management positions by the responsibility for managing projects and coordinating the activities of department, and other hospital personnel involved in the planning, development and implementation of the project.

Essential Functions:

• Assumes responsibility for the planning, management and completion of assigned projects within deadline and quality requirements
• Documents, communicates and attains agreement with stakeholder(s) on project scope prior to Execution
• Organizes assigned resources while assigning tasks and responsibilities
• Develops the project plan, soliciting input from project team on the plan and project design
• Prepares cost estimates and develops proposals for all changes requested that affect the project
• Establishes responsibility for assigned project/s tasks/milestones
• Establishes clear decision-making and communication processes; monitors and reports project progress
• Participates in analyzing and resolving problems associated with technical issues, project resource issues, and project integration issues
• Identifies resource needs for the project; establish roles, expectations, and goals with identified team members from the functional areas
• Supports projects by leveraging Project Management Office’s best practices, tools, techniques and processes
• Regularly communicates with stakeholders on all matters relating to project
• Understands and communicates the inter-dependencies of various systems/products in meeting customer needs
• Responsible for adhering to existing change management process
• Responsible for strategically developing the program for the future (technology, strategy, processes)
• Travel to all Kern Medical locations, as projects require
•  Other duties as assigned.

Employment Standards:

•  Preferred Bachelor’s degree in nursing, other clinical discipline, information technology/informatics, business, management, communications, etc.; two (2) plus years of experience in a position that had the same or similar primary duties. OR
•  Associates Degree or Certification in clinical discipline (e.g. nursing, respiratory therapy, medical assistant, surgery technician, pharmacy technician), education, information technology, business administration, or a related healthcare or IS field with two years of experience in a position that had the same or similar primary duties. OR
•  Without a college degree, five (5) years plus of blended work experience.
•  Project Management certifications or credentialing heavily favored (PMP, CSM, Lean Six Sigma, etc.) Experience for this position at the hiring manager’s discretion.

 AND

•  Minimum five (5) years of experience managing healthcare IT projects
•  Demonstrated change management and process improvement leadership
•  Experience with supporting clinician use of an EMR system, with expertise in hospital or ambulatory clinical computer applications (as appropriate for role).
•  Two (2) years’ experience in creating, designing, and writing training materials.
•  Two (2) years’ experience in Electronic Health Record support, preferably Cerner.
•  Proven Project management and/or project team leadership experience.
•  Intermediate experience with Microsoft Office applications including Outlook, Word, Excel, PowerPoint as well as SharePoint.

Knowledge of:

•  Staying current with HIPAA, CMS, and TJC (The Joint Commission) standards, management and healthcare issues and trends, and legal implications, pertaining to CERNER access and use.

Ability to:

•  Skills in change management and process improvement leadership.
•  Excellent communication skills, both oral and verbal

Supplemental:

Dependent upon assignment, applicants may be required to pass an extensive background investigation, and be fingerprinted.  Disqualification for felony, misdemeanor, and traffic offenses will be assessed on a case-by-case basis.

All Kern Medical employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Ordinance Code Title 2 - Administration, Ch. 2.66 Emergency Services.) As Disaster Service Workers, all county employees are expected to remain at work, or to report for work as soon as practicable following a significant emergency or disaster.

If position responsibilities require driving a personal vehicle, then possession of a current valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

If position responsibilities require driving a vehicle owned, leased or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.