Customer Information Center Manager jobs in Baton Rouge, LA
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Assistant Director - Information Technology Support
- Louisiana State University Agricultural Center
-
Baton Rouge, LA
FULL_TIME
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Assistant Director - Information Technology Support Position Type: Professional / Unclassified Department: LSUAG Chancellor - Office of Information Technology (Dr. Fred Piazza (00011462)) Work Location: 0118A S. Knapp Hall Pay Grade: Professional Job Description: Work Location: Knapp Hall LSU Campus, Baton Rouge, and Statewide Position Description: The Assistant Director of Information Technology Support is a key leadership role responsible for overseeing the LSU AgCenter’s IT support services. This includes the management of the on-campus Help Desk and supervision of Field Technicians to ensure efficient and effective technical support is provided to all faculty and staff. Key Responsibilities: Lead the LSU AgCenter IT Support team, including Campus and Field Technicians, to provide top-tier customer service and technical support statewide. Assist in the development and implementation of policies and procedures for IT support operations to ensure alignment with institutional goals. Manage the recruitment, training, and professional development of IT support staff. Assist in communication and implementation of new technologies across the organization. Oversee the resolution of escalated technical issues to ensure a high level of customer satisfaction. Collaborate with other members of the IT leadership team to identify, recommend, develop, and implement cost-effective technology solutions for all aspects of the institution. Assist in the preparation and management of the IT Support budget, ensuring resources are allocated effectively to meet strategic objectives. Analyze performance metrics and compile reports on IT support activities to inform decision-making and continuous improvement efforts. Ensure compliance with relevant laws, regulations, institutional policies and departmental operating procedures. Minimum Qualifications: Bachelor’s degree Minimum of 7 years of experience in IT support roles, with at least 3 years in a supervisory or management capacity. Strong leadership skills with a proven track record of managing and developing high-performing teams. Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals. In-depth knowledge of current IT technologies, trends, and best practices. Experience with budget management and resource allocation. Ability to handle multiple priorities and adapt to changing environments. Preferred Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred. ITIL Foundations Certification. Proficiency with Microsoft Operating Systems including an in-depth knowledge of Windows 10/11 Professional, including installation, configuration, and troubleshooting. Ability to support and troubleshoot issues with Microsoft 365 and Office Suite applications such as Excel, Word, PowerPoint, Outlook, and OneNote. Knowledge of cloud services related to Microsoft 365, including OneDrive, SharePoint, and security features. Experience with Microsoft Teams (work or school), including setup, management, and troubleshooting of team collaboration. Experience with system administration tools like Performance Monitor, Computer Management, Event Viewer, Task Manager, and Resource Monitor. Understanding of network configuration and troubleshooting. Ability to diagnose and resolve hardware and software issues, using tools like Windows PowerShell, Command Prompt, Registry Editor, Dell Tech Direct, and Dell Support services. Experience with using and managing Bomgar/Beyond Trust for remote support activities. Experience with deploying and supporting ZScaler services such as ZPA, ZIA, ZCC, etc. Experience with deploying computer systems and developing standardized disk images. Additional Requirements: In-person office environment with regular statewide travel required. Availability to respond to urgent issues outside of standard working hours. Salary and Benefits: Salary will be commensurate with education and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Current benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment. Date Available: Upon completion of the selection process. Application Deadline: April 26, 2024, or until a suitable candidate is identified. Application Procedure: Apply online at https://lsu.wd1.myworkdayjobs.com/LSU (or through Workday for internal applicants) by attaching files containing a letter of application, curriculum vita, official university transcripts, and three letters of reference. Paper, faxed or e-mailed application materials will not be accepted, except that in lieu of attaching the reference letters online, they may be sent directly to: Assistant Director of Information Technology Support Search Committee LSU AgCenter Information Technology 241A Knapp Hall 110 LSU Union Square Baton Rouge, LA 70803 Email : ITSupportJobs@agcenter.lsu.edu Website: www.lsuagcenter.com The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. An Equal Opportunity Employer. Additional Job Description: Competencies: None Special Instructions: Posting Date: April 3, 2024 Closing Date (Open Until Filled if No Date Specified): Additional Position Information: Background Check - An offer of employment is contingent on a satisfactory pre-employment background check. Benefits - The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment. Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): About the LSU Agricultural Center: The LSU AgCenter, is one of eight campuses within the broader LSU enterprise (LSU System). The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state. The AgCenter is headquartered in Baton Rouge and has 12 “on campus” academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish. For more information, visit the AgCenter’s website at www.lsuagcenter.com. The LSU Agricultural Center is an Equal Opportunity Employer and SAME Agency: The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. The AgCenter is committed to fostering an environment of inclusion, respect, and appreciation of differences in individuals. The AgCenter is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. HCM Contact Information: Questions or concerns can be directed to the LSU AgCenter Human Resources Management Office at 225-578-2258 or emailed HRMHelp@agcenter.lsu.edu. LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.
- 20 Days Ago
The Storage Center Associate Manager 8068
- THE STORAGE CENTER
-
Port Allen, LA
FULL_TIME
- Store #8068, Port Allen As an Associate Manager, you will responsible for assisting the Store Manager in the day to day operations of the storage facility. This position provides the opportunity to a ...
- 2 Days Ago
Customer Account Rep-R00020
- Rent-A-Center
-
Mccomb, MS
FULL_TIME
- Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.00? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time E...
- 1 Month Ago
Customer Service Team Member
- Leaps & Bounds Sports Center
-
Denham Springs, LA
FULL_TIME
- We provide gymnastics instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impre...
- 1 Month Ago
Category Manager - Center Store
- Associated Grocers
-
Baton Rouge, LA
FULL_TIME
- Summary 🌟Ready to elevate your career? 🌟 Associated Grocers is the company for you! We're currently seeking a Center Store Category Manager to join our dynamic and expanding team. The Center Store C...
- 18 Days Ago
Sales Center Manager
- Gemaire Distributors, LLC
-
Baton Rouge, LA
FULL_TIME
- The Sales Center Manager is responsible for managing sales and operations for one of our wholesale distributorships serving HVAC professionals. This position manages the sales center operations and ac...
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0 Customer Information Center Manager jobs found in Baton Rouge, LA area
HBS Banking and Business Blueprint Customer Care Professional (Overnight)
- American Express
-
Baton Rouge, LA
- **Description** **You Lead the Way. Weve Got Your Back.** With the right backing, people and businesses have the power t...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Sparkhound, Inc.
-
Baton Rouge, LA
- ** Customer Service Representative** **Job Category****:** Call Center **Requisition Number****:** CUSTO01225 Showing 1 ...
- 4/26/2024 12:00:00 AM
Service Call Center Representative
- Price LeBlanc
-
Baton Rouge, LA
- As a growing company living by the motto "Driven to Excellence," selecting new associates to join our team is the most c...
- 4/26/2024 12:00:00 AM
Call Center Assistant Manager (IT Analyst 2)
- Louisiana State University
-
Baton Rouge, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/24/2024 12:00:00 AM
Call Center Representative
- Contemporary Staffing Solutions
-
Baton Rouge, LA
- Job Description Job Description Contemporary Staffing Solutions is seeking an experienced Call Center Representative to ...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Baton Rouge, LA
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/24/2024 12:00:00 AM
Patient Access Rep - Gonzales - Full Time Days
- Ochsner Health
-
Baton Rouge, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/23/2024 12:00:00 AM
Pharmacist Services Coordinator - Inpatient - OMC - Baton Rouge
- Ochsner Health
-
Baton Rouge, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/22/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$94,613 to $129,102
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
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