Customer Information Center Manager jobs in Bergenfield, NJ

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Desk Concierge
  • Holy Name Medical Center
  • Teaneck, NJ FULL_TIME
  • Description

    Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.

    A Brief Overview
    Responsible for greeting and navigating patients and guests, entering the hospital via point of entry and registration areas. Provide assistance to patients checking-in for services, and expedite patient flow. Provide all visitors with passes, directions, and general information

    What you will do

    • Demonstrate a courteous, professional, understanding and compassionate demeanor when interacting with patients, staff, visitors, physicians and others while ensuring confidentiality.
    • Greets all incoming people in a friendly manner, both in words and with a welcoming smile and provides all patient visitors with passes and accurate easy to follow directions. Validate parking passes for patients.
    • Navigate and escort patient and/or visitors to their desired destination.
    • Answers telephone calls with accurate information in a courteous and professional manner.
    • Directs vendors and shipment deliveries to appropriate entrance for admittance, check appointment for all visiting vendors. Distribute necessary paperwork and vendor ID badges.
    • Provide scrub badges for necessary personnel to OR Department.
    • Maintains an updated calendar of hospital meetings and/or events to direct participants accurately.
    • Identifies and communicates patient experience issues and/or concerns to appropriate hospital personnel and/or Supervisor for resolution.
    • Demonstrates compliance with hospital dress code by being well groomed, wearing HNMC Identification and department uniform.
    • Observes policy regarding fire and safety regulations infection control, smoking restrictions, telephone usage, breaks and performs related duties as assigned.
    • Trains and provides updates to volunteers and new staff who are assigned.
    • Monitor and supply inventory updates for information desk.
    • Distribution of volunteer lunch/snack tickets


    Education Qualifications

    • High School Diploma Or equivalent experience Required


    Experience Qualifications

    • 4-6 years Two to four years working experience dealing with the public Required


    Knowledge, Skills, and Abilities

    • Ability to interact with patients, family members and Holy Name clinical and non-clinical staff in a professional manner, maintaining tact and courtesy at all times
    • Must possess excellent communication skills;
    • personable and professional telephone presence
    • Able to handle patient confidential information with sensitivity and adhere to hospital's HIPPA and privacy practices
    • Deal well with stressful situations.
    • Data entry and computer knowledge preferred.


    Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.

  • 1 Month Ago

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Call Center Customer Service Representative
  • Dello Russo Laser Vision
  • Bergenfield, NJ FULL_TIME
  • Our continually growing practice is seeking experienced Full-Time Customer Service Representatives. Relationships starts with our Call Center Team. Our Customer Service Representatives are the voice o...
  • 2 Days Ago

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Customer Manager
  • Acosta Group
  • Hackensack, NJ FULL_TIME
  • **Overview** Responsible for the management of the assigned principals' business (division and/or geographic), within designated "customer accounts". Primary responsibility includes increasing sales a...
  • 10 Days Ago

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Business Center Assistant Manager
  • PNC
  • Hackensack, NJ FULL_TIME
  • Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
  • 12 Days Ago

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Distribution Center Area Manager
  • Burlington
  • Edgewater, NJ FULL_TIME
  • **LOCATION** 4287 Route 130 S Edgewater Park NJ US 08010 **Overview** As the Distribution Center (DC) Area Manager, you will be responsible for day-to-day oversight of warehouse operations, while lead...
  • Just Posted

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New Center Openings Manager
  • The Learning Experience - World Headquarters
  • Hackensack, NJ FULL_TIME
  • The Position: We're looking for New Center Operations (NCO) Manager who will lead the opening process at locations across the country and work closely with the NCO Director to ensure all new center st...
  • Just Posted

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0 Customer Information Center Manager jobs found in Bergenfield, NJ area

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Call Center Representative
  • PRISM Vision Group
  • Teaneck, NJ
  • Summary: The Medical Call Center Representative supports the Office Manager in our busy practice. This full-time positio...
  • 3/18/2024 12:00:00 AM

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Customer Service Representative
  • Groove Toyota
  • Englewood, NJ
  • **Customer Service Representative** at Groove Toyota 5460 S. Broadway, Englewood, CO 80113 Groove Toyota is hiring a hig...
  • 3/18/2024 12:00:00 AM

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Customer Service Specialist I - Remote Schedule #Full Time
  • 61st Street Service Corp
  • Fort Lee, NJ
  • ** 61st Street Service Corporation** ** Customer Service Specialist I - Remote Schedule #Full Time** Fort Lee, NJ 07024 ...
  • 3/17/2024 12:00:00 AM

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Call Center Representative
  • Penske Automotive Group Inc
  • Englewood, NJ
  • **Penske Automotive Group is looking for motivated individuals to join our Service Business Development Center and help ...
  • 3/16/2024 12:00:00 AM

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Bilingual French Volvo Customer Care Rep (Hybrid)
  • Percepta
  • Mahwah, NJ
  • Bilingual French Customer Care Rep 2 - Volvo Cars Start Date - April 1, 2024 Training - Full paid training and equipment...
  • 3/16/2024 12:00:00 AM

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Client Relationship Specialist
  • HYTORC
  • Mahwah, NJ
  • Job Description Job Description HYTORC is looking for an ambitious career minded individual who is excited to sell for t...
  • 3/16/2024 12:00:00 AM

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Customer Service Intern - Plarts/Logistics & Customer Experience
  • Jaguar Land Rover
  • Mahwah, NJ
  • Position: Customer Service Department (Parts/Logistics & Customer Experience) Location: Mahwah, NJ Live the Exceptional ...
  • 3/15/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Hackensack, NJ
  • Description The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/14/2024 12:00:00 AM

Bergenfield is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,764, reflecting an increase of 517 (+2.0%) from the 26,247 counted in the 2000 Census, which had in turn increased by 1,789 (+7.3%) from the 24,458 counted in the 1990 Census. Bergenfield was formed on the basis of a referendum held on June 25, 1894, from portions of Englewood Township and Palisades Township.[21][22][23] The borough was formed during the "Boroughitis" phenomenon then sweeping through Bergen County, in which 26 boroughs were formed in the co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$114,358 to $156,054
Bergenfield, New Jersey area prices
were up 1.5% from a year ago

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