Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Role Statement
To perform excellent customer service and stocking the areas of the Seasonal/Lawn and Garden Department, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.
Location
This position will be performed onsite at our store. Remote work is not available for this role.
Outcomes for Success
Wages
Starting wages will be based on years of experience and education.
Benefits
Benefits eligibility will be determined based on employment status and plan rules are subject to change
Why TAL Building Centers?
Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers—pros and homeowners alike—by providing guidance for innovative, smart building solutions.
Our mission and core values drive everything we do
Our Mission
We Help Build Better Communities
Our Core Values
We Are the Guide - We help our customers, employees and suppliers succeed through trust and partnership.
We Are Courteous - We create a positive experience for customers, employees, suppliers, and communities.
We Are Ambitious - We seek innovative solutions and go the extra mile.
We Are Accountable - We act with honesty and integrity.
We Are Safe - We protect our customers, suppliers, and employees by cultivating a safety-first environment.
So, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.
BHC22
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