Customer Information Center Manager jobs in Brentwood, NY
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Health Center Manager (FT)
- Planned Parenthood
-
Riverhead, NY
FULL_TIME
-
Health Center Manager
Position Summary:- The Health Center Manager is responsible for all operational and clinical performance and day-to-day activities at the assigned health center(s).
- Reporting to and in collaboration with the Regional Director, Patient Services and Operations [RDPSO].
- The HCM must ensure daily staffing coverage at assigned health center, work collaboratively with other HCMs to re-deploy staff to other centers based on need, and handle patient issues and complaints as they arise.
- The HCM is the on-site authority and supervisor of all staff in the health center.
- The Health Center Manager must adhere to the budget and operational plan for the health center and support the strategic plan and mission of PPHP.
- The HCM is responsible for all aspects of assigned health center, including assuring that facility and security issues are properly reported and handled, information technology and clinical informatics issues reported and resolved, and that all other issues that might arise are handled in a timely and efficient manner.
Essential Functions:- Oversees the daily operations and staffing of assigned health center(s).
- Directly supervise staff, which includes the hiring, orienting, training, performance management process and separating staff, if needed in the health center, including clinician staff.
- Meets or exceeds visit goals through attentive management of the health center’s operations including scheduling, matching center hours with patient demand, and staffing.
- Adheres to the budget for the health center and prepares operating and capital budgets annually.
- Maintains direct control over and accountability for health center inventories, purchases, supplies and petty cash. Responsible for center to be adequately supplied and all equipment in working order.
- Assures all staff are trained to offer excellent customer service and quality care to patients in each of their specialty areas in the health center.
- Acts as customer service role model and provides regular feedback to center staff regarding patient experience, productivity, and appearance of the center.
- Holds daily huddles (assigning a designee in the absence of HCM) to ensure that communication of new information and the daily schedule and staffing are clear to all staff.
Is responsible for:- Daily health center flow, including implementing improvements to maximize efficiency, productivity, and the overall patient experience.
- Motivating health center-based team through frequent communications, including ensuring that staff are aware of their role in facilitating PPHP’s strategic strategies and goals.
- Ongoing and continual supervisory feedback for health center staff members to identify and remove barriers to success and create useful systems based on their input.
- Proactively identifying obstacles to quality and/ or customer service and either making changes in sphere of influence or reporting issues to RDPSO for further assistance.
- Is accountable for health center performance vs. monthly budget volumes and shares volume and other statistical information with health center staff to motivate productive performance.
- Routinely reviews and analyzes reports of service visits, budgets, billing, entitlement program enrollments, finances and other performance measurements as directed by RDPSO. Provides feedback and prepares corrective action when needed.
- Facilitates the work of the RDPSO with on-site clinicians to ensure highest level of efficiency and productivity is reached in the health center while maintaining quality of patient care.
- Builds a successful health center team and communicates regularly and effectively, including making proactive suggestions to RDPSO regarding staffing issues that impact PPHP.
- Through at least biweekly individual supervision meetings with all health center staff, obtains a thorough understanding of and proceeds to address day-to-day operational issues in the health center.
- Completes probationary and annual performance reviews timely, providing meaningful feedback to members of the health center team.
- Develops and completes performance improvement plans or disciplinary actions, in collaboration with the RDPSO and Human Resources, when attendance or performance issues are identified and require action and follow-up.
- Ensures that all staff is proficient in use of the electronic health record and practice management system and ensures staff and self are in compliance with all Finance policies and procedures.
- Participates in the surgical abortion service as on site “HCM, ICP Flow Facilitator” rotation according to the needs of the affiliate.
- Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly.
- Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration), Department of Health (DOH), and PPFA Elements of Performance (EOPs).
Non-Essential Functions:- Works closely with Human Resources and consults as appropriate on staff performance issues or concerns and contributes to the collaborative recruitment process and retention of staff.
- Participates in PPHP Compliance, Risk & Quality Management Committee (CRQM) and other integral workgroups and committees as assigned. Timely completion of health center audits and subsequent corrective action when applicable.
- Performs other duties as assigned by Regional Director, Patient Services and Operations.
- Attends PPHP meetings as assigned.
- Provides coverage as a health center manager for other health centers as needed.
- Works closely with Human Resources, IT, Finance, Facilities/Purchasing to ensure that systems are functioning effectively and meeting the needs of the health center.
Supports and encourages a culture that:- Provides a rich conduit of information and ideas between sites and other PPHP departments.
- Participates in ongoing feedback with colleagues.
- Incorporates customer satisfaction into all aspects of the work.
- Encourages team to take responsibility for evaluating and improving systems.
- Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours.
- Timely response to all communications including email and phone calls.
Qualifications:- Three to five years of relevant on-site management experience or equivalent, preferably in a health care environment.
- Bachelor’s degree (or equivalent number of years of applicable experience) strongly preferred. Master’s degree with a concentration in healthcare preferred.
- Excellent organizational, supervisory, and healthcare finance management skills.
- Ability to effectively motivate a diverse staff and volunteers.
$62,000 - $64,000 salary range depending on relevant experience. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Quarterly Bonus program and a 401(k) Plan with a match.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. - 16 Days Ago
Health Center Manager
- Planned Parenthood of Hudson Peconic
-
Riverhead, NY
FULL_TIME
- Health Center Manager Position Summary:The Health Center Manager is responsible for all operational and clinical performance and day-to-day activities at the assigned health center(s).Reporting to and...
- 5 Days Ago
Contact Center Manager
- Teleperformance
-
Pulau Pinang, NY
FULL_TIME
- Qualifications Requirements: • Bachelor’s degree or equivalent diploma.• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in afast-paced enviro...
- 1 Month Ago
Customer Service Call Center Representative-No Cold Calling
- Blueprint, Inc
-
West Islip, NY
FULL_TIME
- Position Summary: West Islip, NY *This Is Not A Remote Position* Call Center Customer Service Professionals wanted – Earn $20.00-24.00/hr. (Base Salary ($20.00) Performance Bonuses/Benefits)-Great Car...
- Just Posted
TH Instructional Support Assistant -Customer Service Center
- Stony Brook University Hospital
-
Stony Brook, NY
FULL_TIME
- TH Instructional Support Assistant -Customer Service Center Duties of a Instructional Support Assistant in the Customer Service Center for the Department of Laboratories may include the following but ...
- 1 Month Ago
Customer Service Associate (Customer Contact Center - Remote Opportunity)
- Nestlé Health Science
-
Holbrook, NY
FULL_TIME
- Customer Service Associate (Customer Contact Center - Remote Opportunity) At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intri...
- 30 Days Ago
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0 Customer Information Center Manager jobs found in Brentwood, NY area
Customer Service Representative | NY | Ronkonkoma | 16 Nov 2021
- CARSTAR Franchising, Inc.
-
Ronkonkoma, NY
- Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works** **JOB SUMMARY** The Custo...
- 4/24/2024 12:00:00 AM
Customer Service Representative | NY | Ronkonkoma | 09 Aug 2021
- CARSTAR Franchising, Inc.
-
Ronkonkoma, NY
- Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works** **JOB SUMMARY** The Custo...
- 4/24/2024 12:00:00 AM
Customer Service Representative | NY | Ronkonkoma | 05 Aug 2021
- CARSTAR Franchising, Inc.
-
Ronkonkoma, NY
- Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works** **JOB SUMMARY** The Custo...
- 4/24/2024 12:00:00 AM
Customer Service Representative | NY | Ronkonkoma | 31 Oct 2021
- CARSTAR Franchising, Inc.
-
Ronkonkoma, NY
- Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works** **JOB SUMMARY** The Custo...
- 4/24/2024 12:00:00 AM
Customer Service Representative | NY | Ronkonkoma | 02 Nov 2021
- CARSTAR Franchising, Inc.
-
Ronkonkoma, NY
- Customer Service Representative **Customer Service Representative - CARSTAR Faith Auto Works** **JOB SUMMARY** The Custo...
- 4/24/2024 12:00:00 AM
Part Time Customer Experience Manager
- Michaels Stores, Inc.
-
Bay Shore, NY
- Store - LI-BAYSHORE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end op...
- 4/22/2024 12:00:00 AM
Nurse Attendant
- Northwell Health
-
Bay Shore, NY
- You are here: / Nurse Attendant | Direct Patient Care Nursing | Nursing | Bay Shore, NY... Job Description Under directi...
- 4/22/2024 12:00:00 AM
Client Care Representative
- Benjamin Franklin Plumbing - Tom's River
-
Deer Park, NY
- JOB SUJMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all ...
- 4/21/2024 12:00:00 AM
About Brentwood, New York
Brentwood is a hamlet in the Town of Islip in Suffolk County, New York, United States. As of the 2010 Census, the population of Brentwood was 60,664.
Brentwood is located at 40°46′54″N 73°14′39″W / 40.78167°N 73.24417°W / 40.78167; -73.24417 (40.781805, −73.244060).
According to the United States Census Bureau, the CDP has a total area of 10.1 square miles (26.1 km²).[citation needed]...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$109,054 to $148,807
Brentwood, New York area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
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