Customer Information Center Manager jobs in Bronx, NY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Senior Manager, CRM & Retention Marketing
  • The Information
  • New York, NY FULL_TIME
  • The Information is the go-to source of insight, analysis, and in-depth reporting for the most influential leaders in technology and business. Founded in 2013 and headquartered in San Francisco, our original, high-quality journalism has the power to inform the most consequential decisions shaping our future, and we’ve built a community of tens of thousands of subscribers who depend on us to do just that. We have a financially healthy business, plenty of capital, and big ambitions to grow our impact. We’re looking for a Senior Manager, CRM & Retention Marketing to join our team—someone who can develop and execute the customer relationship marketing playbook within our consumer subscription business to drive engagement and increase retention. 

    Who Are You?

    The Information is looking for a Senior Manager, CRM & Retention Marketing to join the team and create an optimal user experience for our subscribers that build habits, increases engagement, and improves retention rates. You are the strategic and executional owner of the full subscriber lifecycle, from onboarding to renewal. You have a hunger for data and a desire to understand the subscriber at each life stage and produce an experience that meets their needs and leads to a successful renewal. As a CRM & Retention Marketing Manager you’ll work with the remainder of the team to implement your vision and measure each step in the process..

    We are looking for someone with strong strategic knowledge around customer engagement, who can make intentional choices and is excited to tackle new creative challenges every day. You will be focused on operational excellence and mastery and application of our email, social, and push notification tools. With a passion for the digital media landscape, you understand the intricacies and unique attributes of the retention funnel and are ready to roll up your sleeves and take action.

    Responsibilities 

    • Develop and execute automated lifecycle marketing journeys and one-off campaigns across our marketing channels in order to engage and retain subscribers, with a strong focus on onsite, notifications, in-app, and email marketing. 
    • Design and execute tests to determine price elasticity. Build out a program, based on test results, that informs our renewal pricing program.
    • Test and improve on-site flows for subscription upgrades, and saves to maximize subscriber retention—working closely with our product team.
    • Collaborate with Product, Engineering, Analytics, and Data Science to monitor campaigns and develop reports, metrics, and analysis of marketing programs to measure ROI and program effectiveness. 
    • Master our marketing tools to leverage their full capability across our site, mobile app, and emails. 
    • Understanding the different customer segments along the subscriber journey and tailoring strategies and meeting their needs.

    Requirements include: 

    • 4 years of professional experience in digital media, marketing, or eCommerce is required. Specific experience with subscription-based business models and/or digital marketing is preferred.
    • A strong understanding and proficiency with social and marketing platforms, specifically ESP platforms, and the ability to interpret and understand performance metrics.
    • You have a solid knowledge of product & performance analytics, customer life cycle management, mobile user acquisition, and digital marketing tools/techniques.
    • Proficiency in using digital analytics tools and Microsoft Excel to measure the impact of marketing campaigns, determine the outcomes of A/B tests, and identify performance trends.
    • Excellent communication and project management skills.
    • A can-do attitude - someone who likes to roll up their sleeves and execute just as much as developing strategy.

    Benefits:

    • Company-paid medical, dental, and vision coverage for employees and their dependents
    • Basic life insurance
    • Generous paid leave that increases over time
    • A parental leave policy for new parents
    • 401(k) plan with company match 
    • Flexible Spending Account
    • Additional benefits include, commuter benefits, gym and fitness stipend, and phone reimbursement
    • A highly professional, inclusive, diverse workplace with a zero-tolerance policy for harassment

    Salary Range: 100,000 - 125,000 USD Annually Bonus Benefits

    The salary range posted is based on the company's good faith belief at the time of the posting. Actual compensation may vary above or below this range based on factors such as location, work experience, and skill level.

    We are an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to diversity and to building an inclusive environment for people of all backgrounds and ages.



  • 24 Days Ago

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Manager, Information Technology Quality
  • New York Blood Center Inc
  • New York, NY FULL_TIME
  • Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, g...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Bronx, NY area

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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Fort Lee, NJ
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM

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Remote Call Center Representative
  • New York Psychotherapy and Counseling Center
  • Bronx, NY
  • Company Description Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at...
  • 4/18/2024 12:00:00 AM

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Customer Operations Specialist
  • FreshDirect
  • Bronx, NY
  • Description The Operations Center works directly with our Customer Service Department, Transportation Department, and ou...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • PLS Financial Services, Inc.
  • New York, NY
  • Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
  • 4/18/2024 12:00:00 AM

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Patient Services Coordinator I-12600-039
  • Mount Sinai Hospital
  • New York, NY
  • Job Description The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumb...
  • 4/18/2024 12:00:00 AM

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Patient Services Coordinator II-Cardiology
  • Mount Sinai Hospital
  • New York, NY
  • Job Description The Patient Services Coordinator II plays a crucial role in the delivery of healthcare services. The inc...
  • 4/17/2024 12:00:00 AM

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Patient Coordinator II-OB/GYN-13120-ISM-002
  • Mount Sinai Hospital
  • New York, NY
  • Job Description The Patient Coordinator II is a senior level individual, responsible for initiating and establishing fir...
  • 4/16/2024 12:00:00 AM

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Customer Service Specialist I - Remote Schedule #Full Time
  • 61st Street Service Corp
  • Fort Lee, NJ
  • ** 61st Street Service Corporation** ** Customer Service Specialist I - Remote Schedule #Full Time** Fort Lee, NJ 07024 ...
  • 4/16/2024 12:00:00 AM

The Bronx is the northernmost of the five boroughs of New York City, in the U.S. state of New York. It is south of Westchester County; northeast and east of Manhattan, across the Harlem River; and north of Queens, across the East River. Since 1914, the borough has had the same boundaries as Bronx County, the third-most densely populated county in the United States. The Bronx has a land area of 42 square miles (109 km2) and a population of 1,471,160 in 2017. Of the five boroughs, it has the fourth-largest area, fourth-highest population, and third-highest population density. It is the only bor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$116,324 to $158,728
Bronx, New York area prices
were up 1.6% from a year ago

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