Customer Information Center Manager jobs in Brooklyn, NY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  •  

    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Manager, Information Technology Quality
  • New York Blood Center Inc
  • New York, NY FULL_TIME
  • Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, g...
  • 1 Month Ago

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Project Manager
  • Global Information Technology
  • New York, NY CONTRACTOR
  • Job Description/ Requirement: University graduate with Masters or Bachelor's Degree preferably in Business, Finance, IT Proven experience in leading large-scale projects in IT and Technical Delivery. ...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Brooklyn, NY area

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RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)
  • Micro Center
  • Brooklyn, NY
  • ** RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)** **Job Category****:** Retail Stores **Requisition Number****:** R...
  • 4/24/2024 12:00:00 AM

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Transactional Client Service Specialist
  • Fox Rothschild
  • New York, NY
  • The Transactional Client Service Specialist role is responsible for providing legal administrative support to a team of ...
  • 4/24/2024 12:00:00 AM

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Project Coordinator, Employee Assistance Program (EAP) Coordinator
  • StateJobsNY
  • New York, NY
  • A bachelor's degree in career development, counseling, education, psychology, or social work and two years of employment...
  • 4/23/2024 12:00:00 AM

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Entertainment Client Service Specialist
  • Staff
  • New York, NY
  • Fox Rothschild is seeking a dedicated Client Service Specialist for our fast-paced entertainment group in New York City....
  • 4/23/2024 12:00:00 AM

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Weekend Client Coordinator
  • New York Kids Club
  • Brooklyn, NY
  • Job Type Part-time Description NY Kids Club & NY Preschool is inspiring today's children to succeed in tomorrow's world ...
  • 4/21/2024 12:00:00 AM

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Customer Experience Data Analyst
  • Metropolitan Jewish Health System
  • New York, NY
  • Overview: MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services includ...
  • 4/21/2024 12:00:00 AM

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Customer Care Associate
  • Chubb
  • New York, NY
  • Job Description Combined Insurance, a Chubb Company, is seeking a Customer Care Associate join our fast-paced, high ener...
  • 4/21/2024 12:00:00 AM

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Senior Director of Customer Service - Managed Care - Hybrid - Manhattan NY
  • Tandym Group
  • New York, NY
  • A healthcare organization in New York is actively seeking an experienced and proven leader to join their staff as their ...
  • 4/21/2024 12:00:00 AM

Brooklyn totals 97 square miles (250 km2) in area, of which 71 square miles (180 km2) is land (73%), and 26 square miles (67 km2) is water (27%); the borough is the second-largest in land area among the boroughs of New York City. However, Kings County, coterminous with Brooklyn, is New York State's fourth-smallest county by land area and third-smallest by total area. Brooklyn lies at the southwestern end of Long Island, and the borough's western border constitutes the island's western tip. Brooklyn's water borders are extensive and varied, including Jamaica Bay; the Atlantic Ocean; The Narrows...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$116,324 to $158,728
Brooklyn, New York area prices
were up 1.6% from a year ago

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Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
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