Customer Information Center Manager jobs in Champaign, IL

Information Technology Support Associate

The National Center for Supercomputing Applications

The National Center for Supercomputing Applications (NCSA) is currently seeking an Information Technology Support Associate to be a member of the Technology Management Group (TMG) to provide primary technical support to NCSA. The primary responsibilities of this position include monitoring an operations center and helpdesk facility that operates on a 24/7 basis, 365 days per year. This includes, but is not limited to: installing, maintaining, and supporting hardware and software systems, responding to user requests and help tickets, monitoring computing and facility operations and researching solutions to complex computing problems. The incumbent must be able to work with a diverse population of technical and non-technical users, both internal and external to the University, and to analyze hardware and software systems. Excellent communication skills are essential. The work schedule for this position is Saturday-Wednesday; 11:00 pm – 7:30 am.

NCSA is committed to increasing the diversity of the campus community. Candidates who have experience working with a diverse range of faculty, staff, and students, and who can contribute to the climate of inclusivity are encouraged to apply.

Key Responsibilities:

IT Helpdesk Support and Operations Monitoring:

Help desk: serve as initial resource person for first-level error detection and correction.
Respond to messages sent to the NCSA and XSEDE Help desks.
Overall helpdesk systems monitoring

Compute System Administration:

Develop and maintain software tools as needed for NCSA operations support activities.
Install, configure, test, and update computing hardware and software systems, coordinating with vendors as applicable. Document and report problems to vendors.
Integrate computing hardware and software systems into the NCSA computing environment.
Advise application developers, users, and consultants on optimal use of computing systems.
Install, evaluate and maintain system-level software, including local modification of operating system software or system level software.
Monitor use of system resources (e.g. processors, disk, and memory) and adjust configurations and/or design and implement system enhancements to achieve optimal use of system resources and/or user performance.
Under the direction of the senior staff/supervisor, analyze and resolve system problems, including functional as well as performance issues.
Maintain documentation on system capabilities and equipment, both for internal group use and for operations staff. Work with documentation staff to provide material for production of user documentation. Train other staff and consultants on support of new capabilities and services.
Write, document, and maintain system administration tools and scripts for internal use. Research and obtain system administration tools available outside of NCSA as appropriate.
Other duties as assigned.

Required Qualifications/Specialty Factors
Two years of progressively more responsible work experience in an Information Technology (IT) related profession in a system administration, computer operations or help desk/user support role. College course work which included Information Technology (IT), IT Management, or a closely related discipline may be substituted as follows: 60 semester hours or Associate's Degree equals one (1) year. Demonstrated experience in software development, computer system (technical) management, performance analysis and tuning, or network architecture.

Knowledge, Skills and Abilities
Excellent programming skills.
Strong working knowledge of Linux/Unix systems.
Linux/Unix software development skills in one or more of the following: C/C , Java, MySQL, PHP, Perl, Python, or shell scripting.
Ability to diagnose complex hardware/software component and interaction problems.

Appointment Information
This is a 100% full-time Civil Service ITSA position, appointed on a 12-month basis. The expected start date is as soon as possible after the position closing. Salary is commensurate with experience.

Application Procedures & Deadline Information
Applications must be received by November 14, 2022. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through this website will not be considered. For further information about this specific position, please contact jgoodly@illinois.edu For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1010020
Job Category: Technical
Apply at: https://jobs.illinois.edu