Customer Information Center Manager jobs in Chattanooga, TN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Technology Project Manager
  • TenCate
  • Chattanooga, TN FULL_TIME
  • VACANCY
    At TenCate, we are all team players. From planning to management, from operators to logistics, we work together to ensure that people worldwide can engage in sports and play without limits.

    As a group of companies, we are present throughout the entire value chain of artificial turf for sports and play worldwide. Within our group, we are enthusiasts in artificial turf production, installation, maintenance, and recycling. This makes us a market leader in terms of size and because we continuously innovate, improve, and prioritize sustainability. What does this mean for you? There are significant growth opportunities for you within our group!

    Feel free to explore our websites! www.tencategrass.com

    What does this position entail for you?



    Are you the (IT) Project Manager who can help us make our grass even better?

    Working together with the business, you will translate its organizational goals into project objectives to achieve a successful outcome that your project team can be more than proud of! Throughout the project, you will maintain an overview and manage expectations with stakeholders. You strive to deliver a top performance, and of course, you won't do it alone.

    In your projects, you combine organizational and leadership skills to achieve the best possible results. You not only build and maintain a relevant network within the TenCate companies but, when necessary, also establish contacts outside the organization.

    What you can expect:

    • Freedom to grow and give your career an extra boost.
    • Working with one of the largest international artificial turf companies in the world.

    Your qualities as an IT Project Manager:

    • Not just a born organizer, but you can also lead and motivate a project team.
    • You are willing to take responsibility and have a passion for creating satisfied (internal) customers.
    • Driven to achieve the best results, keeping in mind the intentions of various stakeholders, project groups, and steering committees.
    • Excellent communication skills, creating clear expectations within the companies regarding the IT project.
    • Comfortable in an environment that is constantly evolving, with a variety of IT projects and business types.

    In addition, you have:

    • Bachelor's degree with a specialization in IT.
    • Preferably, several years of experience in a similar role.
    • Excellent English communication and written skills.

    What we offer you:

    • A challenging job with plenty of room for initiative and growth, including training opportunities.
    • A competitive salary, pension scheme, flexible working hours, and the option for partial remote work.
    • Expense reimbursement, travel allowance, and a lease bike plan.
    • A fun, international (IT) team.
  • 1 Month Ago

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Manufacturing Quality Technician
  • Customer Driven Staffing - Tennessee
  • Dayton, TN FULL_TIME
  • Responsibilities· The Quality technician is the primary Quality Assurance floor contact· Ensure quality procedures are being followed and product conformance and quality standards meets customer expec...
  • 12 Days Ago

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Mold Technician
  • Customer Driven Staffing - Tennessee
  • Dayton, TN FULL_TIME
  • General Duties & Functions· Assembles mold components (segments and sidewalls) and installs into the mold containers.· Install and remove molds from the curing press including installation of steam li...
  • 12 Days Ago

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Center Manager
  • GEORGIA DEVELOPMENTAL SERVICES INC. (Academy ABA)
  • Rome, GA FULL_TIME
  • Why join our team?At Georgia Developmental Services, Academy ABA, our mission is to deliver exceptional and innovative Applied Behavior Analysis therapy to instill the essential human virtues of compa...
  • 29 Days Ago

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Customer Service Representative - Contact Center
  • HomeServe
  • Chattanooga, TN FULL_TIME
  • We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
  • 4 Days Ago

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Customer Service Representative - Contact Center
  • HomeServe
  • Chattanooga, TN FULL_TIME
  • We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
  • 4 Days Ago

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0 Customer Information Center Manager jobs found in Chattanooga, TN area

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CSR, SBO Customer Service
  • North American Credit Services
  • Dalton, GA
  • Job Description Job Description Customer Service Representative, SBO Call Center: About MedSrv: As the healthcare indust...
  • 4/23/2024 12:00:00 AM

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Service Center Manager
  • Sunbelt Solomon
  • Decatur, TN
  • The Service Center Manager will oversee the entire Decatur, Tennessee facility. This role is directly connected to Safet...
  • 4/23/2024 12:00:00 AM

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Electrical Lead - Power System Studies/Water/Wastewater - Phoenix, AZ US- Hybrid
  • Black & Veatch
  • Chattanooga, TN
  • **Electrical Lead - Power System Studies/Water/Wastewater - Phoenix, AZ US- Hybrid** Date: Apr 19, 2024 Location: US Pho...
  • 4/23/2024 12:00:00 AM

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Inbound Customer Service Representative
  • HomeServe USA Corp.
  • Chattanooga, TN
  • ** Inbound Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** INBOU04200 Sho...
  • 4/22/2024 12:00:00 AM

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Retail Print and Client Services Supervisor - Key Carrier
  • Office Depot
  • Fort Oglethorpe, GA
  • Job Description At Office Depot and Office Max, every leader is responsible for growing total sales and services within ...
  • 4/21/2024 12:00:00 AM

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Customer Service and Sales Representative
  • HomeServe USA Corp.
  • Chattanooga, TN
  • ** Customer Service and Sales Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO004971 ...
  • 4/21/2024 12:00:00 AM

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Service Center Manager
  • Sunbelt Solomon
  • Decatur, TN
  • The Service Center Manager will oversee the entire Decatur, Tennessee facility. This role is directly connected to Safet...
  • 4/20/2024 12:00:00 AM

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Customer Service/Quality Analyst Chattanooga, TN
  • Echelonfit
  • Chattanooga, TN
  • **Customer Service/Quality Analyst** Chattanooga, TN **Customer Service/Analyst** * Echelon Fitness is looking for a Qua...
  • 4/19/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge. The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$90,530 to $123,530
Chattanooga, Tennessee area prices
were up 1.3% from a year ago

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