Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
VACANCY
At TenCate, we are all team players. From planning to management, from operators to logistics, we work together to ensure that people worldwide can engage in sports and play without limits.
As a group of companies, we are present throughout the entire value chain of artificial turf for sports and play worldwide. Within our group, we are enthusiasts in artificial turf production, installation, maintenance, and recycling. This makes us a market leader in terms of size and because we continuously innovate, improve, and prioritize sustainability. What does this mean for you? There are significant growth opportunities for you within our group!
Feel free to explore our websites! www.tencategrass.com
What does this position entail for you?
Are you the (IT) Project Manager who can help us make our grass even better?
Working together with the business, you will translate its organizational goals into project objectives to achieve a successful outcome that your project team can be more than proud of! Throughout the project, you will maintain an overview and manage expectations with stakeholders. You strive to deliver a top performance, and of course, you won't do it alone.
In your projects, you combine organizational and leadership skills to achieve the best possible results. You not only build and maintain a relevant network within the TenCate companies but, when necessary, also establish contacts outside the organization.
What you can expect:
Your qualities as an IT Project Manager:
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What we offer you:
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