Customer Information Center Manager jobs in Chicago, IL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Champion
  • Customer Service Manager
  • Bensenville, IL FULL_TIME
  • Job Description

    Job Description

    Customer Experience Champion - Bensenville, IL

    $60,000-$69,000

    This role includes a full benefits package, including medical, dental, life and vision coverage, 401K matching, PTO, and a hybrid work environment. *

    We help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands we specialize in security around the doorway and beyond.

    Our team is seeking a Customer Experience Champion to manage the order entry process and continue to keep our customers protected.

    The Customer Experience Champion is a crucial part of the team, responsible for processing time-sensitive orders and customer requests to meet customer and company commitments.

    This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience.

    Responsibilities :

    • Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming / outgoing calls, emails, and requests
    • Proficient in knowledge of product and features for assigned brands / product category
    • Identify and complete order entry functions within assigned quality and production guidelines
    • Understand the basic profile of the customers, and their most common needs and expectations
    • Tailor the support approach to fit customers and / or situations within established guidelines
    • Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
    • Gather and document service request information through the effective use of CRM tools
    • Utilize and manage all appropriate ERP business systems for assigned product bands
    • Process time sensitive orders and requests : receive, edit, and enter incoming customer purchase orders in an accurate and timely manner
    • Review, verify and make corrections as necessary to ensure accurate information and order specifications
    • Contact customers to resolve unclear order issues
    • Manage orders in the business system through the entire order cycle
    • Gather data for measurement, analysis and reporting

    Requirements :

    • 1 year of experience in corporate customer service
    • 1 year of experience managing the order entry process
    • Proficiency in Microsoft Office Suite
    • ERP system preferred
    • 2 days ago
  • 1 Month Ago

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Customer Service Specialist (Hybrid)
  • Customer Service Manager
  • Des Plaines, IL FULL_TIME
  • Job Description Job Description Customer Service Specialist (Hybrid) Des Plaines, IL $50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model We are h...
  • 1 Month Ago

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Testing Center Manager- IL- Information Technology Services
  • Midwestern University
  • Downers Grove, IL FULL_TIME
  • Summary The Testing Center Manager is responsible for managing the Testing Center on the Downers Grove campus. This individual will be responsible for monitoring and overseeing all of the computerized...
  • 12 Days Ago

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Customer Service Representative
  • Westminster Information Technology
  • Chicago, IL FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
  • 3 Days Ago

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Tax Manager
  • Global Information Technology
  • Deerfield, IL FULL_TIME
  • Job Title: Tax Manager Job Location: Deerfield, IL Job Type: Full Time Job Description: Manages the tax process and implements short and long-term tax savings strategies by collaborating with the vari...
  • 24 Days Ago

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Social Media Manager
  • Global Information Technology
  • Chicago, IL FULL_TIME
  • Job Title: Social Media Manager Job Location: Chicago, IL Job Type: Full Time Job Requirements: 5 years of in-house or agency experience in social media marketing with responsibility for developing co...
  • 23 Days Ago

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0 Customer Information Center Manager jobs found in Chicago, IL area

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NICE Contact Center Configuration Specialist - Work From Home
  • Parallel Partners
  • Chicago, IL
  • NICE Contact Center Configuration Specialist - Work From Home We are seeking a NICE Contact Center Configuration Special...
  • 3/29/2024 12:00:00 AM

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Call Center Coordinator
  • Chicago Public Schools
  • Chicago, IL
  • Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students ...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Chicago, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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Restaurant Steward | Part-time | McCormick Place Convention Center
  • Oakview Group
  • Chicago, IL
  • Oak View Group Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founde...
  • 3/28/2024 12:00:00 AM

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Patient Service Coordinator- Transplant- Rotating, Part-time
  • University of Chicago Medical Center
  • Chicago, IL
  • Job Description We're hiring for a Patient Service Coordinator at the University of Chicago Medicine in Hyde Park, Illin...
  • 3/27/2024 12:00:00 AM

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Call Center Representative
  • Nan McKay & Associates
  • Chicago, IL
  • POSITION: Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Ce...
  • 3/27/2024 12:00:00 AM

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Restaurant Steward | Part-time | McCormick Place Convention Center
  • Oak View Group
  • Chicago, IL
  • Overview: Reporting to the Restaurants and Concessions Manager, the Restaruant Steward is responsible for maintaining th...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative
  • Friend Health
  • Chicago, IL
  • Position Summary Customer Support Representative will be responsible for answering incoming calls from patients and sche...
  • 3/26/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$104,719 to $142,901
Chicago, Illinois area prices
were up 0.8% from a year ago

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Find more Public Transportation near Marta Customer Information Center.
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Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
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