Customer Information Center Manager jobs in Clearwater, FL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

E
Information Technology Project Manager
  • Economic Impact Catalyst
  • Clearwater, FL FULL_TIME
  • Company Description

    Economic Impact Catalyst (EIC) is a SaaS technology company that provides economic developers with the tools they need to empower entrepreneurs and improve opportunities within their communities. Located in Clearwater, FL, EIC aims to catalyze wealth building and autonomy for individuals while making a positive impact on the local economy.

    Role Description

    This is a full-time on-site role for an Information Technology Project Manager at Economic Impact Catalyst. The Project Manager will be responsible for overseeing and managing IT projects, ensuring their successful completion within the defined scope, timeline, and budget. The day-to-day tasks of the role include project planning, program management, and effective communication with stakeholders.

    Qualifications

    • Strong analytical skills and ability to solve complex problems
    • Experience in program management and successfully delivering IT projects
    • Proficiency in Information Technology and understanding of technical concepts
    • Excellent communication and interpersonal skills
    • Expertise in project planning and ability to create detailed project plans
    • Strong organizational and time management skills
    • Relevant certifications such as PMP or ITIL are preferred
    • Experience in the economic development industry is a plus
    • Bachelor's degree in Computer Science, Information Technology, or a related field

    This is a full-time Monday-Friday 9am-5pm position in our Clearwater office.

    Job Type: Full-time

    Pay: $60,000.00 - $70,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Health savings account
    • Paid time off
    • Vision insurance

    Experience level:

    • 3 years

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • project management: 3 years (Required)

    Ability to Commute:

    • Clearwater, FL 33761 (Required)

    Ability to Relocate:

    • Clearwater, FL 33761: Relocate before starting work (Required)

    Work Location: In person

  • 3 Days Ago

H
Information System Security Manager
  • honeywell2-pilot
  • Clearwater, FL FULL_TIME
  • The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changin...
  • 1 Month Ago

B
Customer Service Center Spec
  • BayCare
  • Clearwater, FL FULL_TIME
  • At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatie...
  • 1 Day Ago

R
Customer Account Rep-R00020
  • Rent-A-Center
  • Clearwater, FL FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $18? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • 1 Month Ago

B
Customer Service Center Spec II
  • BayCare
  • Clearwater, FL FULL_TIME
  • At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatie...
  • 13 Days Ago

P
Contact Center/Customer Service Inbound
  • Partnered Staffing - Kelly Services
  • Largo, FL FULL_TIME
  • Company DescriptionAt Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best tale...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in Clearwater, FL area

V
Supervisory Veterans Service Representative (Asst Dec Review Ops Ctr Mgr - ADROCM)
  • Veterans Benefits Administration
  • Saint Petersburg, FL
  • Summary The Supervisory Veterans Service Representative (ADROCM) is responsible for both direct customer service (throug...
  • 4/26/2024 12:00:00 AM

N
Member Service Representative (Part-Time) Clearwater
  • Navy Federal Credit Union
  • Clearwater, FL
  • **Location:** FL Clearwater **Full/Part Time:** Part-Time **Regular/Temporary:** Regular Email **Job Description** **YOU...
  • 4/26/2024 12:00:00 AM

P
Call Center Representative ( Bilingual ) - Oldsmar, FL - Home Care
  • Pinnacle Home Care
  • Oldsmar, FL
  • ** Call Center Representative ( Bilingual ) - Oldsmar, FL - Home Care** **Job Category****:** Operations **Requisition N...
  • 4/25/2024 12:00:00 AM

I
Claims Customer Service Representative (Medicare Supplement)
  • Insurance Administrative Solutions, L.L.C.
  • Clearwater, FL
  • * 28-Feb-2022 to 15-Mar-2022 (EST) * Clearwater, FL, USA * Hourly * Full Time *Medical - Dental - Vision - 401K - Basic ...
  • 4/25/2024 12:00:00 AM

T
Jr. Customer Support Specialist (Onsite - Clearwater, FL)
  • TeamViewer
  • Clearwater, FL
  • TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, man...
  • 4/24/2024 12:00:00 AM

H
FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Clearwater, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

N
Member Service Representative (Part-Time) - Clearwater
  • Navy Federal Credit Union
  • Clearwater, FL
  • **Location:** FL Clearwater **Full/Part Time:** Part-Time **Regular/Temporary:** Regular Email **Job Description** **YOU...
  • 4/24/2024 12:00:00 AM

H
FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Palm Harbor, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

Clearwater is a city located in Pinellas County, Florida, United States, northwest of Tampa and St. Petersburg. To the west of Clearwater lies the Gulf of Mexico and to the southeast lies Tampa Bay. As of the 2010 census, the city had a population of 107,685. Clearwater is the county seat of Pinellas County and is the smallest of the three principal cities in the Tampa-St. Petersburg-Clearwater metropolitan area, most commonly referred to as the Tampa Bay Area. Cleveland Street is one of the city's historic avenues, and the city includes Spectrum Field and Coachman Park. The city is separated ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,916 to $128,151
Clearwater, Florida area prices
were up 1.1% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020