Customer Information Center Manager jobs in Cleveland, OH

Location: MetroHealth Old Brooklyn Campus

Biweekly Hours: 80.00

Shift: Mon - Fri 8 AM o 5 PM

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Supports organizational objectives by ensuring adherence to standards, maintenance, and functionality of technical aspects of servers, storage, databases, desktop, and mobile computing devices. Plans, designs, and manages the build of computer systems for the MetroHealth System. Researches the latest technology as it applies to the current and future MetroHealth infrastructure. Monitors all computer systems for maximum usage and performance. Evaluates vendor proposals and vendor solutions. Ensures enterprise-wide computer security. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Required Bachelor’s Degree in Engineering, Computer Science, or related discipline - OR - May substitute work experience if deemed of adequate complexity and responsibility. Eight or more years of experience designing and implementing systems in a highly complex, multi-site, client server environment. Eight or more years of experience managing Microsoft infrastructure including Servers, Active Directory, DNS, DHCP, PKI, and SQL. Experience managing enterprise class computing platforms including UNIX and Linux servers. Experience with programming or scripting in multiple languages including, Power Shell, SQL, HTML (other languages may be substituted per Director of Technology). Experience with managing databases such as Cache, Microsoft SQL and/or Oracle. Experience with large Citrix environments. Experience with managing SAN/NAS infrastructure. Experience and understanding of VMWare vSphere infrastructure and/or other virtual infrastructures. Experience leading technical projects involving staff from multiple disciplines, is highly desirable. Preferred Master’s Degree Experience with Microsoft SCCM. Experience with Epic Hyperspace environments as it relates to Citrix and Wintel components. Eight or more years of experience designing PC builds, packaging software for PCs, electronically deploying software and troubleshooting complex PC issues. Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Ability to use computer.