Customer Information Center Manager jobs in Columbus, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Co Manager - Garage Clothing - Easton Town Center - Columbus, OH
  • Garage Clothing - Co Manager - Easton Town Center...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top employers for Young people 2020! Be part of our team ! We are currently looking for an Associate Manager.

    The Associate Manager reports to the Store Manager and participates in all the essential duties which contribute to the efficient and profitable operation of the store, in accordance with the Company policies and procedures.

    The Associate Manager assists the Store Manager in leading the team and is responsible for all store operations. He/She leads by example in providing exceptional customer service and demonstrating brand selling skills in order to maximize sales and optimize the customer experience in the store.

    The Associate Manager ensures that all elements of the Groupe Dynamite brand image and visual presentation requirements are understood and adhered to by the team. He/She works with the Manager and the DSS and provides feedback to help in decision making and driving business results.

    Qualifications & competencies:

    • 2 years retail experience with a minimum of 1 year management experience;
    • High school diploma post-secondary education in business or related discipline, an asset;
    • Highly goal-oriented;
    • Dynamic and driven;
    • Team player;
    • Client-focused;
    • Strong communication and coaching skills;
    • Ability to organize, prioritize, delegate and follow up;
    • Ability to resolve problems;
    • Ability to lead;
    • Pro-active and innovative;
    • Computer literate (Microsoft Office).

    GRG USA LLC is committed to employment equity. Only retained candidates will be contacted for an interview

    Experience

    Required
    • 1 year(s): Management
    • 2 year(s): Retail

    Education

    Required
    • High School or better
  • 1 Month Ago

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Garage Clothing - Store Manager - Easton Town Center - Columbus, OH
  • Garage clothing - Store manager - Easton Town...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 6 Days Ago

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Garage Clothing - Assistant Store Manager - Easton Town Center - Columbus, OH
  • Garage Clothing - Assistant Store Manager - Easton...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 1 Month Ago

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Building Science Manager
  • COMTEC INFORMATION SYSTEMS
  • Columbus, OH FULL_TIME
  • Location: Columbus, OH and Indianapolis, IN Requirement: Must Have- 5 years of asbestos, mold, and lead experience, Minimum 5 years with asbestos inspector license (any city); current or prior with do...
  • 2 Months Ago

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Information Analytics Manager
  • I Am Boundless, Inc.
  • Worthington, OH FULL_TIME
  • Are you an Information Analytics Manager who is passionate about people? Are you looking for a job where you’ll enjoy excellent benefits and the chance to make a difference in your community? Then joi...
  • 27 Days Ago

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Sales and Marketing Manager for Event Center
  • Swan Lake Event Center
  • Powell, OH FULL_TIME
  • BASIC FUNCTION: The Sales & Marketing Manager is an enthusiastic, self motivated team player with a focus on developing innovative marketing strategies, cultivating client relationships, and enhancing...
  • 14 Days Ago

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0 Customer Information Center Manager jobs found in Columbus, OH area

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Client Support Professional (Customer Service)
  • ASSIST Office Support Services LLC
  • Columbus, OH
  • Company Description ASSIST Office Support Services LLC, a Virtual Assistant Company provides administrative, technical, ...
  • 5/9/2024 12:00:00 AM

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Customer Service Representative
  • Insight Global
  • Columbus, OH
  • A client of Insight Global is looking for Customer Support Reps to work remotely. Day to Day includes: Field customer in...
  • 5/9/2024 12:00:00 AM

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Customer Service Representative
  • PSG Global Solutions Careers
  • Columbus, OH
  • Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We'...
  • 5/9/2024 12:00:00 AM

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Customer Service Representative - Columbus
  • Tangeroutletcanada
  • Columbus, OH
  • ** Customer Service Representative - Columbus** **Job Category****:** Field **Requisition Number****:** CUSTO02303 Showi...
  • 5/9/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Columbus, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 5/7/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Westerville, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 5/7/2024 12:00:00 AM

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Bilingual Customer Advocate
  • American Electric Power Company, Inc.
  • Columbus, OH
  • 19-Nov-2021 **Bilingual Customer Advocate** 32107BR Columbus, OH Customer Service and Call Center Job Description **Posi...
  • 5/6/2024 12:00:00 AM

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Customer Care Representative
  • Value City Furniture
  • Columbus, OH
  • ** Customer Care Representative** *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe eve...
  • 5/6/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$98,065 to $133,811
Columbus, Ohio area prices
were up 1.3% from a year ago

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Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
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Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020