Customer Information Center Manager jobs in Concord, NH

Position Overview:

The Community Outreach Specialist is a 20-hour a week grant-funded position that will provide energy and enthusiasm in both development and delivery of services for diverse families and communities statewide.

Qualifications/ Requirements:

• Demonstrated commitment to inclusively serving and working with communities and families from a diversity of background and experiences, and sensitivity needed to work respectfully across differences
• Excellent written and verbal communication skills
• Strong organizational, planning, and time management abilities
• Proficient with Microsoft Office Suite, Google Docs, and Zoom
• Demonstrated ability to build relationships and work collaboratively with others
• Self-starter with the ability to work independently, prioritize and meet deadlines

Essential functions:

• Outreach/Expand connections to agencies and organizations that serve diverse populations
• Maintain and strengthen partnerships with families, schools, community organizations and other stakeholders
• Assist families and others through telephone consultation and emails
• Review training curricula and materials for reading level and relevance to diverse populations
• Work collaboratively with diverse communities to assess on-going needs
• Conduct training sessions virtually and in-person
• Perform other duties as assigned

Desired experience required to ensure success in this position:

• Lived experience as a family member navigating the systems which provide information, support, and assistance to the families of New Hampshire
• Fluency in a language other than English commonly spoken in NH (Spanish, French, Nepali, Arabic, and/or Swahili)

License, certifications necessary

· Valid drivers’ license

· Ability to successfully complete pre-employment background check

Typical Work Schedule:

This position is a hybrid (remote and in-office) position located in Concord, NH but travel independently by personal vehicle throughout the state is required. This position is a twelve-month, 20-hour position with flexibility based on families’ needs, events, and meetings.

Educational Requirements:

· Bachelor’s Degree in Communications, Education, Human Services, or related field preferred

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off

Patient demographics:

• Adults
• Older adults

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Concord, NH 03301: Relocate before starting work (Required)

Work Location: Hybrid remote in Concord, NH 03301