Customer Information Center Manager jobs in Des Moines, IA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

P
INFORMATION SPECIALIST - HEALTH INFORMATION
  • PELLA REGIONAL HEALTH CENTER
  • Pella, IA FULL_TIME
  • JOB SUMMARY:

    Information Specialist is responsible for the accuracy of medical information; assisting in scanning and tasking appropriate documents to physicians, completion of birth and death certificates, processing internal and external record requests, i.e.: referrals/releases, understanding of scanning dictionary and form id creation, and assists with process improvement. Coordinates patient portal inquires and patient set-up. Will provide excellent customer service to customers and PRHC staff. Performs other duties as assigned.

    Minimum knowledge, skills, and abilities:

    • High School Diploma or GED Equivalent required.
    • One or more years of medical record or release of information experience.
    • RHIT or equivalent certification and/or education for health information; preferred.
    • Clerical and customer service experience required.
    • Must have strong computer skills with keyboarding, data entry, and office machines.
    • Ability to read, write, understand and communicate effectively in English.
    • Strong written, oral, and positive communication skills.
    • Ability to understand and carry out detailed directions with independence.
    • Must demonstrate the critical thinking skills required to complete all aspects of job description.
    • Must demonstrate a strong work ethic and responsibility.
    • Must demonstrate ability to multi-task and handle a busy workload.

  • Just Posted

C
Student - Information Center
  • Central College
  • Pella, IA FULL_TIME
  • Location: Pella, IA Category: Student Employment Posted On: Wed Aug 2 2023 Job Description: Answer and route incoming telephone calls Provide public service at information desk and answer questions Re...
  • 17 Days Ago

C
Information Center Operator - Part-Time
  • Central College
  • Pella, IA PART_TIME
  • Location: Pella, IA Category: Other Posted On: Thu Feb 29 2024 Job Description: Provides excellent customer service by answering the main College phone, providing information to callers and visitors, ...
  • 15 Days Ago

C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! For a limited time we are offering a $1000 sign on bonus Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to fin...
  • 3 Days Ago

L
Health Information Secretary/Clerk – Full Time
  • Lucas County Health Center
  • Chariton, IA FULL_TIME
  • Type Full Time Location Chariton, IA Contact Stephanie Bear Email sbear@lchcia.com Phone 641-774-3216 Description: Performs various supportive duties required within the department pertaining to proce...
  • 12 Days Ago

G
Help Desk Tech II - Information Technology
  • GREENE COUNTY MEDICAL CENTER
  • Jefferson, IA FULL_TIME
  • Full-time position (80 hours/2-week pay period) Benefits eligible, PTO, IPERS Monday-Friday; occasional weekends, evenings, holidays; plus rotating on call 8-hour shifts, 8:00A-4:30P Must effectively ...
  • 21 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in Des Moines, IA area

M
Bilingual Customer Service Representative
  • Mom's Meals
  • Des Moines, IA
  • Position Summary The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customer...
  • 3/19/2024 12:00:00 AM

W
Customer Service Representative-2nd Shift
  • WorldWide Logistics
  • Des Moines, IA
  • Job Description Job Description Why WorldWide? Worldwide Logistics in one of the fastest growing 3PLs in the country. We...
  • 3/18/2024 12:00:00 AM

R
Customer Service Specialist (part-time)
  • Ridedart
  • Des Moines, IA
  • ** DART** ** Customer Service Specialist (part-time)** Des Moines, IA 50309 **The Des Moines Area Regional Transit Autho...
  • 3/18/2024 12:00:00 AM

I
Call Center Operations Manager
  • Infosys
  • Des Moines, IA
  • Job Description Call Center Manager - Infosys McCamish - Des Moines, IA The Operations Manager role is an integral membe...
  • 3/17/2024 12:00:00 AM

R
Customer Service Representative - Greater Des Moines Area
  • RK Management Consultants, Inc. (RKMC)
  • Des Moines, IA
  • Job Duties: The Enterprise Contact Center team provides front-line technical support / information / solutions to custom...
  • 3/17/2024 12:00:00 AM

R
Customer Service Representative - REMOTE IN IOWA OR NEBRASKA
  • RemX The Workforce Experts
  • Des Moines, IA
  • Job Description Job Description Well established company providing care services for patients is growing their customer ...
  • 3/16/2024 12:00:00 AM

C
Service Center Manager
  • Careerbuilder
  • Des Moines, IA
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cent...
  • 3/15/2024 12:00:00 AM

T
Vice President, Client Success - Healthcare
  • TTEC
  • Des Moines, IA
  • Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely, you'll be a p...
  • 3/15/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$95,867 to $130,820
Des Moines, Iowa area prices
were up 0.8% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020