Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Associate Collision Center Manager
401K starts Day 1 benefits after first month of employment
Flexibility to relocate for open Management roles is a must.
Salary: Will be discussed during interview process considering candidates experience and willingness to relocate.
Candidate will participate in readiness program to become familiar with daily, weekly, and monthly company processes and procedures to accomplish all stores goals and objectives working side by side with current leadership.
Essential Job Functions
Necessary Knowledge, Skills, and Abilities
Education and Experience Requirements
Job Type: Full-time
Pay: $55,000.00 - $95,000.00 per year
Benefits:
Schedule:
Work Location: In person
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