Customer Information Center Manager jobs in Duluth, MN

The IS Project Manager is responsible for overseeing the successful completion of department-specific projects as well as facilitating department participation in cross-functional initiatives. The Project Manager collaborates with IS Leadership to create, organize, execute, and complete specific projects. This includes performing discovery, managing tasks, facilitating deadlines, communicating with IS Leadership about the state of said projects, and ensuring projects stay on track; elevates project risks in a timely, appropriate manner. The Project Manager serves as liaison between departments as it relates to project scope, schedule, risk, quality, and resources. The Project Manager facilitates process improvement initiatives at the direction of IS Leadership. The IS Project Manager will develop and maintain the Project Management System, and Project Portfolio. He/she shall be responsible for developing processes based on industry best practices to perform all aspects of a successful project lifecycle from intake to close.

Requirements:

• • Advanced computer skills.
  • Functional understanding of network infrastructure, hardware (desktop, mobile, peripheral devices), applications development, and service desk initiatives.
  • Project management and leadership skills specific to managing projects and the teams involved with them.
  • Information System background, preferred.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to translate business need to technology and vice versa.
  • Self-motivated.
  • Analytical and problem-solving skills to address issues which occur during project execution.
  • Proficient in time management and organization.
  • Excellent resource planning and task scheduling skills.
  • Accountable to delegate.
  • Ability to motivate project team members.
  • Able to balance multiple project timelines simultaneously.
  • Strong attention to detail.
  • Ability to communicate and solve conflicts effectively.
  • 5 or greater years’ experience in leadership or project management.
  • Bachelor’s degree in related field or equivalent preferred.

Benefits and Salary:

Commensurate with position and experience. Comprehensive benefits package to include: medical, HSA, dental, 403(b) with employer match of 5%, PTO, wellness benefits, etc.

About Us

AMC is a regional medical center that serves patients from 7 counties in northwest Wisconsin and Gogebic County in Michigan. We have more than 70 full-time physicians and specialists on-staff and over 600 employees who are dedicated to providing quality care. Our charming city of Ashland, WI is located on the shores of Lake Superior near Bayfield and the 21 Apostle Islands, and boasts a strong community, historic charm, modern conveniences and abundant opportunities for outdoor recreation. Our passion and driving force is to see the people of our community live healthy, productive lives.